Warehouse & Parts Department Coordinator

Warehouse & Parts Coordinator

Location: Hauppauge, NY

Full-Time | On-Site

Briggs & Riley is seeking a dependable, organized, and detail-oriented Warehouse & Parts Coordinator to support our Lifetime Warranty and repair operations.

This is a hands-on position responsible for fulfilling parts requests, maintaining accurate inventory, and keeping the Parts Department organized and running efficiently. The ideal candidate enjoys working in a fast-paced environment, is comfortable balancing computer-based and physical tasks, and takes pride in accuracy and follow-through.

What You'll Do

• Pick, pack, and ship parts orders for authorized repair centers, customers, and our internal repair team.
• Review and process parts requests through our internal systems and Zendesk.
• Verify orders for accuracy and work with internal teams to resolve incomplete or unavailable parts requests.
• Maintain accurate inventory levels and replenish parts needed for daily repair operations.
• Organize parts and storage areas for quick, efficient retrieval.
• Monitor stock levels and communicate replenishment needs to help prevent shortages.
• Assist with cycle counts, physical inventories, and inventory audits.
• Communicate order status, inventory issues, and recurring problems to the appropriate teams.
• Work closely with Warranty, Repairs, Warehouse, Customer Experience, and Facilities.
• Help maintain a clean, safe, and organized Parts and Warehouse environment.
• Assist with general warehouse and facilities duties as needed.

What We're Looking For

• Strong organizational and time-management skills.
• Excellent attention to detail and commitment to accuracy.
• Dependable and able to manage multiple priorities in a fast-paced environment.
• Strong computer skills with the ability to learn new software and systems.
• Clear communication skills and the ability to work effectively with multiple departments.
• Comfortable performing hands-on warehouse responsibilities, including picking, packing, shipping, and inventory handling.
• Ability to lift at least 40 lbs.
• Forklift certification and experience.

Preferred Experience

• Previous experience in inventory management, shipping and receiving, warehouse operations, or parts fulfillment.
• Experience working with inventory-management systems.
• Experience in warranty or repair operations.
• Experience with Zendesk or a similar customer-service platform.

Who We Are

United States Luggage Company is a third-generation, family-owned business and the proud owner of Briggs & Riley. For more than 30 years, Briggs & Riley has built a reputation for premium travel products, thoughtful innovation, and our industry-leading Simple As That® lifetime guarantee.

Parts availability plays an important role in delivering on that promise. As our Warehouse & Parts Coordinator, you'll help ensure our repair centers, internal teams, and customers receive the parts they need accurately and on time.

Why Join Us?

• Competitive salary plus bonus incentive
• Generous PTO and paid holidays
• Medical, dental, and vision coverage
• Paid Short Term Disability and Life Insurance
• Voluntary Long Term Disability & Identity Insurance
• Flexible Spending Accounts
• 401(k) with company match
• Profit Sharing Plan
• Learning and development opportunities
• Employee discounts
• Team-building events
• $5,000 Employee Referral Bonus
• College Scholarship Program for employees' children

If you're organized, dependable, enjoy hands-on work, and take pride in keeping things running smoothly, we'd love to hear from you.