Service Manager

Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service. 

We move water. 

Location: Havelock, NC

Job Summary:

The primary responsibility of a Service Manager is to manage, direct, train, and evaluate the daily activities of the service department, ensuring the timeliness and quality of work performed and minimizing the costs of parts and labor. The Service Manager is directly responsible for the repairs and maintenance of all equipment at the branch level and for ensuring quality repairs to all equipment as well as responding to equipment failures as they occur in the field. As such, the Service Manager serves as a working team member and individual contributor to the team's overall success.

Typical Duties and Responsibilities:

• Directly oversee and control the workload of all shop and field service employees
• Establish quality and productivity criteria, ensuring that company productivity requirements are being met
• Ensure accurate completion of service orders by service team members, including accurate documentation of service orders and part numbers in the appropriate systems
• Perform quality checks on serviced items to ensure proper repairs have been completed
• Prepare and implement a comprehensive preventative maintenance schedule on equipment, and ensure its compliance
• Maintain records of equipment purchases, repairs, maintenance, servicing, and warranties
• Control, order, and maintain an inventory of parts and supplies to meet daily service requests
• Oversee the accurate and timely estimation of maintenance and repair work through the appropriate tracking systems
• Oversee, guide, and complete diagnosis and repairs both in the shop and in the field
• Maintain and enforce company Quality/Environmental systems and procedures applicable to daily work activities of all service personnel
• Maintain and enforce company safety standards for all service personnel
• Ensure that The Mersino Way is a guiding document in the day-to-day activities of each and every project

Qualifications:

• Bachelor’s degree in diesel or truck service repair or a related field
• Appropriate equipment repair certifications desired
• 3 years of project management and supervisory experience
• Planning and organizational skills in handling multiple projects
• Ability to read schematics, blueprints, and/or technical manuals
• Skills in workflow analysis and management

Specific Expectations:

• A professional demeanor
• Ability to work effectively with others
• Ability to multi-task in a changing environment
• Ability to work a flexible schedule to meet job requirements
• Ability to travel
• Excellent written and verbal communication skills
• Strong time management and organizational skills
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward

Career Path:

This position is directly responsible for the repairs and maintenance of all equipment at the branch level and for ensuring quality repairs to all equipment. This experience will prepare the employee for additional career paths that include, but are not limited to:

• Foreman or Superintendent: Primary lead responsible for instructing crews and managing complete pump system setups. This is primarily for larger local projects that have multiple pumps and large piping.
• Regional Superintendent: Travel across the region to implement the larger and high-profile projects as needed and requested by the RVP.
• Regional Service Manager: Manage all operations of the Service division for the region.
• Project Manager: Manage the setup, operation and financial performance of projects from implementation to completion

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Mersino is an Equal Opportunity Employer/Veterans/Disabled