Patient Support Supervisor - Second Shift

THE ORGANIZATION 

Ashley Addiction Treatment Center was founded in 1983 by two visionaries who knew the treatment of drug or alcohol addiction could be designed and effectively delivered in a holistic manner that compassionately considers the whole person and not just the disease.  Innovative then, and innovative now, Ashley passionately continues its core mission “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.”  Organizationally strong, the organization rigorously adheres to its guiding principles, ethics, and a culture of excellence.  

POSITION SUMMARY

The Patient Support Supervisor provides direct supervision to the PSA staff as assigned and ensures staff competency in performing PSA job duties. The Patient Support Supervisor maintains the staff schedule, coordinates staff coverage, maintains time and attendance, and offers support and on-going training to the PSA staff. Oversees the delivery of services from the PSA position to the patient community. Operates as the primary point of contact between Director of Patient and Community Support Services, Clinical Management Team, and other leadership positions and the PSA staff to ensure patient and program needs are met.   

KEY RESPONSIBILITIES 

Staff Supervision and Administrative Management

• Earns respect and trust as a leader
• Conducts ongoing supervision, training, and performance coaching to ensure competency levels are met and/or exceeded.
• Assists Director Patient and Community Support Services with employee disciplinary process
• Collaborates with HR to recruit, interview, and hire for PSA positions 
• Responsible for new hire onboarding to the department
• Coordinates and facilitates monthly department in-services to ensure staff competency in clinical skills and PSA procedures
• Facilitates daily PSA huddle (M-F) discussing policy/procedures, patient challenges, changes in programming, and other items as needed
• Performs yearly performance evaluations of PSA staff
• Completes time card authorizations and manages time off requests.
• Maintains staff schedule to ensure coverage to meet patient care needs.
• Monitors PSA documentation and ensures staff competency in change of shift entries and PSA notes
• Collaborates with department leaders to address patient, program, facility, safety/security challenges or needs
• Assists Safety and Security Manager in the planning and implementation of disaster drills
• Ensures PSA competency with all emergency policies and procedures. 

Patient Care

• Collaborates with the Clinical Management Team to ensure patient care and patient programming needs are met
• Assures PSA staff are proficient and competent in assigned job duties – i.e., new patient orientation, welcome tours, luggage searches, taking attendance, monitoring phone/computer room, providing patient transportation.  
• Assures PSA staff are trained in crisis management, de-escalation, and recovery support skills
• Serves as the primary point of contact between departments and managers within the organization and PSA staff, as well as patient community.
• Addresses the patient community as needed as the representative of the PSA staff
• Collaborates with PSA Drivers to ensure patient transportation needs are met

In addition to role responsibilities, each staff member of Ashley, Inc. has the following responsibilities as a part of their employment:

• Models and reinforces Ashley’s mission and core values
• Performs other duties on an as-needed basis
• Reinforces Ashley’s commitment to diversity, equity and inclusion 
• Protects the privacy of our patient’s protected health information by maintaining compliance with HIPAA and other relevant Ashley related IT security regulations

DESIRED KNOWLEDGE/SKILLS/ABILITIES:

• Current CPR/BLS certification.
• High School graduate or equivalent required; College degree preferred.
• 1 years’ experience as a PSA required; 3 years preferred
• 1 or more years of leadership experience preferred. 
• 5 years’ experience working in SUD or behavioral health field preferred. 
• Must hold or be pursuing Recovery Coach Academy (CCAR) Trainer status
• Must hold or be pursuing a Registered Peer Supervisor certification
• Must hold or be pursuing CPI training certification
• Knowledge of recovery mutual support groups (12 Step, SMART Recovery, Celebrate Recovery, etc.)
• Excellent organizational and communication skills
• Ability to empower and motivate a large team
• Basic knowledge of Microsoft Office to include Outlook, Word, and Excel
• Communicate well with patients/staff; enforces policies/procedures.
• Requires frequent and sometimes rapid mobility; must be able to negotiate the buildings and grounds.