Physical Medicine Patient Account Representative

Job DetailsJob Location: Hawarden Regional Healthcare - Hospital - Hawarden, IA 51023GENERAL SUMMARY: Under direct supervision of the licensed therapist, the Physical Medicine Patient Account Representative acts as receptionist and clerical assistant. Transports patients to and from the department, prepares patients and equipment for treatment, performs patient housekeeping duties and assists the therapist in selected procedures. Adheres to the mission, values and standards of excellence of Hawarden Regional Healthcare in all aspects of job performance.     ESSENTIAL JOB FUNCTIONAL COMPETENCIES: 1. Demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served, in accordance with Hawarden Regional Healthcare standards. Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Compliance Accountability Program, Code of Ethics, and HRH policies and procedures, including all provisions of the Health Insurance Portability Act of 1996 (HIPAA). In order to ensure adherence in a manner that reflects honest, ethical and professional behavior by implementing the organizational vision, values, and mission. 2. Transports patients to and from the department with whatever support or assistance is necessary. Prepares patients and equipment for treatments. Performs general patient housekeeping duties such as picking up linen, straightening patient area, etc. 3. Enters and post all charges and receipts daily. Monitors charge entry process on a daily basis in conjunction with HIM & Business Office personnel. 4. Answers phone and acts as receptionist as needed. Performs minor bookkeeping and/or secretarial duties. Records charges and reports such to the business office. 5. Recognizes and communicates issues/occurrences utilizing established lines of authority, and assists in identifying ways to resolve variances or unacceptable outcomes. 6. Consistently and accurately participates in pre-authorization process with third party payers. 7. Accurately performs quality assessments during chart reviews to assure billing accuracy and compliance. 8. Assists to ensure optimal patient satisfaction by greeting, assisting to room, scheduling, and good communication with supervising therapist. 9. Is responsible for keeping current with updates related to the computer system from hardware and software vendors. 10. Inputs daily appointment schedules for patients and schedules new patients as referred. Consults with provider(s) when need arises. 11. Assists in preparing the therapists schedules. 12. Prints and distributes daily patient schedules to appropriate areas. 13. Must have a general working knowledge of computers and department specific software (i.e. Healthstream, internet, etc.)   14.   Actively participates in departmental meetings, committees, conferences, and in services. Is knowledgeable of and complies with Safety and Infection Control Policies & Procedures. Participates in Continuous Quality Improvement activities as requested. Keeps up to date on new procedures and research. Maintains confidentiality of information pertaining to clients, physicians, employees and HRH business.           15. Completes all mandatory training such as Healthstream, The Patient Experience, Safe Choices, Crucial Conversations and any other training as designated by Administration. 16. Performs other duties and responsibilities as assigned. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. MISSION STATEMENT Provide for the health and wellness of all in our communities through delivery of quality healthcare services close to home. STANDARS OF EXCELLENCE The standards of excellence are the behaviors necessary for all of us to achieve our Vision. They are: Trust – Being a reliable resource for patients, families and co-workers by acting with honesty and integrity at all times. Caring – Displaying kindness and concern for others by creating a welcoming environment for all those who enter our facility. Communication – Giving and receiving information that others need or desire. Pride – Fulfillment of being a part of something bigger than yourself. Accountability – Taking responsibility for my actions and decisions. Respect – Honoring our patients, families and co-workers.     COMMITMENT Must be able to embrace and adhere to the standards of excellence of the organization and support the Mission of Hawarden Regional Healthcare.   Must demonstrate good work habits such as time management, attendance, punctuality, team building and other behaviors aligned to the mission and values of the organization.  Qualifications High school diploma or equivalent. Previous experience of one to two years in a medical office or health care facility preferred. Ability to communicate with all members of the health care delivery team. Is able to perform a variety of duties characterized by frequent change. Must have general working knowledge of computers and clinic specific software. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hawarden Regional Healthcare. Hawarden cultivates, upholds and supports a safe work environment. Associates support patient and staff safety by demonstrating aptitude and maintaining organizational employment standards and requirements. Associate job performance is continually appraised and formally evaluated during the course of employment with Hawarden.   PHYSICAL REQUIREMENTS: Must successfully pass pre-employment physical examination, drug screening, and must adhere to applicable organizational requirements on an annual basis for Employee Health Directives. Must be able to perform frequent lifting, bending, walking, standing and carrying patients during transfer and gait activities. Primarily works inside with frequent sitting, walking, standing, bending and occasional lifting in excess of 50 pounds. Able to perform effectively under stressful situations. Must understand and accept the possibility of exposure to environmental elements, such as inclement weather, dust, noise, chemicals and/or chemical fumes, and infectious disease. Regular and physical attendance at work is an essential function of the job. These essential functions identify the major requirements of the job. They are not an exhaustive list of all job requirements. An employee may be called upon to perform physical actions not specifically identified in this job description.