LAX Customer Service Representative / Dispatch

MAT Express is a leading freight transportation Company headquartered in San Diego servicing Southern California and beyond. Family-owned and operated for nearly 40 years with terminals in San Diego, Los Angeles, Otay Mesa, and Imperial Counties. We are seeking customer forward, long-term career oriented individuals wanting to grow within our Company and become leaders. While a good attitude is oftentimes more important than experience, candidates with prior air freight, port, and/or logistical experience may have priority consideration.

GENERAL INFORMATION

Compensation: Starting at $20.00 hourly.

Job Status: Full-time.

Schedule: Train and work from MAT LAX (12833 Chadron Avenue, Hawthorne, CA 90250). Weekends and holidays as scheduled and required.

Summary: Provide excellent customer service by verifying pick up and deliveries, dispatching drivers, accurate data entry / record keeping, and professional correspondence (phone and email).

CORE ATTRIBUTES

• Relationship builder - you are passionate about customer service with a true desire to engage with people to build and maintain sustainable business relationships.
• Hunger for knowledge - you ask questions, uncover insights, and dig deeper to better understand appropriate services.
• Solutions based - you are steadfast and passionate about problem-solving, anticipating the next steps, and staying ahead of the curve.
• Above average communicator - you have superb communication skills, both written and verbal, detail oriented taking and keeping good notes organized. You are able to catch small and large mistakes and double check work.
• Intuitive - you understand what drives the Company and anticipate the needs of your team and our customers.

RESPONSIBILITIES

• Keep customers informed by forwarding notice of freight status, shipment date, time, method, answering questions (via phone and/or email).
• Arrange shipments by entering service orders/requests; anticipate delivery requirements; place and expedite orders.
• Coordinate and dispatch pick up and deliveries of items by examining items, destination, route, rate, and delivery time.
• Verify items shipped by matching bills of lading; noting discrepancies.
• Document damaged items, shortages, and mis-shipments.
• Update job knowledge by participating in educational opportunities.
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

REQUIREMENTS

• 100% in-office.
• 2+ years of customer service experience.
• Self-motivated and efficient.
• Understanding of logistics process applying a creative mindset with problem-solving capabilities.
• Coachable with the ability to organize necessary resources, including customers, tools, and time to achieve desired results.
• Proficient with Microsoft Office products / software, Adobe Acrobat.
• Resourceful in finding different ways to solve problems, not afraid to ask questions.
• Friendly and flexible.
• No educational requirements.
• Our ideal candidate would also have trucking and logistics experience.

• Ability to pass Security Threat Assessment (TSA) background check