Ocean Import Customer Service Agent

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position: Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Position Schedule:  Monday- Friday, 07:30 am- 4:30 pm

Major Duties and Responsibilities: 

• Coordinate and monitor ocean import shipments from origin to final delivery.
• Ensure accurate and timely data entry, documentation, billing, and accounting activities.
• Track and trace shipments while proactively communicating updates to customers and partners.
• Provide exceptional customer service by responding promptly to inquiries and resolving shipment issues.
• Build and maintain strong relationships with customers, carriers, truckers, brokers, and overseas partners.
• Ensure compliance with customer SOPs, company policies, and government regulations.
• Meet departmental KPIs and maintain operational excellence through attention to detail and timely execution.
• Collaborate with internal teams and overseas offices to ensure smooth shipment processing and problem resolution.
• Support continuous improvement initiatives and identify opportunities to enhance efficiency and productivity.
• Complete required training and uphold Expeditors' culture, values, and commitment to integrity.

Qualifications

Minimum Qualifications:  

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Hawthorne, CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment.

Desired Qualifications

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability

Additional Information

Reporting Structure

• Supervisor and Manager

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

The wage for this position is $20.00-$30.00 per hour.

All your information will be kept confidential according to EEO guidelines.