Operations Supervisor

Job Overview: The Operations Supervisor will be responsible for implementing and administering Loomis policies and procedures, monitoring and controlling daily operations, and assisting with the long-term operation of armored car routes and the cash vault.  The Operations Supervisor will work alongside Management to develop, maintain, and supervise a professional, employee-centered culture, a safe and secure operation, high service delivery, and cost-effective, productive operations.  This includes operational responsibility for all route operations (armored and ATM), and for vault and facility security operations, as directed by the Operations Manager/Branch Manager.

Key Responsibilities:

• Complete and maintain scheduling/routing on a daily basis.
• Oversight and coordination of armored and ATM routes, dispatch, first-line ATM maintenance, vault, and terminal operations.
• Maintaining effectiveness and efficiency of route, terminal, and vault operations.
• Safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures
• Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures, including terminal opening and closing.
• Investigating accidents and processing required paperwork.
• Developing and maintaining customer service capabilities among all operations staff.
• Responding to customer inquiries and/or complaints and solving logistical issues.
• Coordinating with sales, other Division branches and departments, Division and corporate staff, other carriers, and vendors in creating and implementing viable operational solutions to new customers.
• Controlling overtime hours.  Monitoring employee vacation schedules.  
• Maintaining the effectiveness and efficiency of operational functions.
• Communication with all employees to immediately resolve any outstanding issues and/or complaints.
• Completion of any and all additional responsibilities that are assigned by the Operations Manager and/or other Management Team Members on an “as needed” basis.
• Provide leadership that is dedicated to professionalism, continuous improvement, and exceeding challenging goals and objectives.
• Recruiting, interviewing, testing, selecting, training, and supervising operations personnel.
• Oversight and coordination of maintenance of vehicles, forklifts, and other equipment.
• Emergency response, including response to employee injuries, facility security incidents, vehicle incidents, and security investigations.
• Manipulation and maintenance of route and vault data to include manual paperwork and electronic data.
• All other duties as assigned by the Operations Manager/Branch Manager. 

Primary Qualifications:

• Ability to obtain a valid firearms permit.

• Must have 3+ years’ experience in transportation and warehousing, transportation logistics, or a related field.
• Minimum 2+ years of proven professional supervisory and leadership experience.
• Experience in banking or retail cash and ATM operations preferred.

• Strong desire to succeed, advance your career, and work for a company-leading branch.

Individual Skills & Competencies:

• Strong leadership skills with the ability to manage and develop high-performing teams.
• Excellent verbal and written communication skills.
• Ability to teach, coach, and present to small and large groups.
• Excellent computer skills and a working knowledge of Microsoft Office programs.

Benefits:

Loomis offers one of the most comprehensive employee benefits packages in the industry, which includes:

• Vacation and Sick Time (PTO), as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry-leading Training and Development