Program Coordinator (Lena’s House and Phoenix Rising)

In-Person Full-Time (40 hours per week) Position in Hayward and Oakland, CA (Exempt)
Tuesday to Saturday Schedule 10AM–6PM

Who We Are

Ruby’s Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy, and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wraparound services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. There are no barriers to participate in our programs.

RP is led by survivors with a focus on reflection, innovation, and connection. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

Who You Are

You have a strong commitment to preventing interpersonal violence as well as an understanding of, and sensitivity to, serving diverse populations. You have excellent interpersonal skills and strong techniques for relationship building. You believe people should determine their own path towards healing and have an orientation toward survivor-centered services.

You are a go-getter who enjoys fast-paced environments. You enjoy working both collaboratively and independently. You are adept at time management and highly organized, with a proven ability to meet deadlines and execute plans. You are comfortable working as part of a team and are an accountable collaborator. You excel at organizing, prioritizing, and following through on multiple time-sensitive projects. You are flexible, creative, and take initiative in handling emergencies.

What qualifications are required for this position?

You are also:

Holding a Bachelor’s Degree in Social Services or related field
21 years of age or older
Someone with a minimum of two years of experience working in social services or a similar field
Experienced in crisis intervention, individual and group counseling, case management, and client advocacy
Someone who exhibits integrity and good moral character to provide appropriate care to youth
Someone with relevant experience and/or qualifications to work with youth and youth with special needs
Able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with clients, including Varicella, MMR, TDap or Tdap, and Influenza
Experienced with previous work in a domestic violence and/or homeless setting providing direct services to youth (experience may substitute for education requirement)
Someone who has not engaged in any form of child abuse or neglect or related offenses
Experienced in working with survivors of human trafficking and domestic violence
Experienced working with immigrant communities
Knowledgeable in trauma-informed care and culturally responsive practices
Holding or willing to obtain the State-mandated 40-hour Domestic Violence Counselor certification
Able to lift 25 lbs
Able to complete background check, fingerprinting (Live Scan), and all Community Care Licensing requirements, including STRTP Group Home Administration Training
In possession of a valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles. If a staff member cannot be approved by RP insurance as a driver, employment might not be able to continue. Instances where staff cannot be approved to drive will be reviewed on a case by case basis to determine if employment can continue in their role without driving agency vehicles. Items considered include but are not limited to: the shift the staff member holds and the frequency/necessity of driving during that shift, the amount of time before the staff member may be approved to drive by the insurance carrier, the availability of other staff on site to drive agency vehicles as program needs require, etc.

This role will:

Provide supervision to weekend youth advocates and on-call advocates
Require participation in a monthly on-call rotation
Conduct weekly staff supervision
Become familiar with CARF Accreditation Youth Group Home Standards
Become familiar with Mental Health Certification requirements
Become familiar with Medi-cal Billing for services and requirements

What You Will Do

The Program Coordinator provides overall program support and assistance to the Facility Manager, Senior Program Manager, Director of Youth Residential, Case Management staff, and program operations.

The Program Coordinator will coordinate and provide administrative support, case management, and shift coverage for the overall operation and function of Restorative Pathways youth programs, including Phoenix Rising and Lena’s House. Populations served include survivors of domestic violence, human trafficking, and other violent crimes.

The Program Coordinator will receive STRTP Group Home Administrator training and they are expected to take the exam to become certified administrator.

Responsibilities include:

Conduct general inspection of facility and log maintenance needs
Perform telephone screening and intake for potential clients
Support daily program operations and administrative needs
Participate in case management meetings, conferences, and debriefs
Provide case management coverage as needed (including after hours, weekends, holidays)
Supervise and support youth
Monitor academics, attendance, and school performance
Submit requests for groceries, household items, and clothing
Implement daily and monthly schedules (study time, room inspections, etc.)
Create and oversee weekly menus with youth input
Track dietary, religious, and cultural needs
Apply the Reasonable and Prudent Parent Standard
Communicate updates to staff
Provide crisis intervention
Ensure documentation collection and compliance
Plan and coordinate activities and outings
Track resident belongings inventory
Contribute to progress notes
Assist with data entry and clerical tasks
Provide staff training and trauma-informed services
Maintain monthly activities calendar
Coordinate religious services
Orient new residents
Support general shelter operations
Complete functional timesheets by assigned due dates in compliance with time allocations.
Actively participate in reflective supervision sessions.
Create and maintain documentation of processes and procedures related to job duties.
Other duties as assigned

Working Conditions

This is a full-time, 40 hours per week, in person position. The role requires standing for extended periods, lifting up to 25 pounds, multitasking, and managing frequent interruptions. Local travel in the greater Bay Area may be required.

Applying

The pay scale for this role is $78,000 per year (exempt). The benefits that come with working at RP at full-time hours include medical, dental, and vision plans, a life insurance policy, significant vacation, sick time, restorative care time, and immediate vesting in our 403(b) with a generous match.

Applicants must be located in the greater Bay Area. Preference will be given to internal applicants.

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