Client Service Representative

Key Responsibilities

• Serve as the primary point of contact for client communication, including answering phones, responding to inquiries, and assisting with scheduling
• Perform client check-in and check-out, including collecting patient information and processing payments
• Room patients and obtain accurate medical histories as needed
• Support doctors and technicians with patient care, treatments, and routine procedures
• Assist with vaccine appointments and basic patient handling
• Help with diagnostics, sample collection, and in-house laboratory work when needed
• Maintain accurate and timely medical records and client documentation
• Provide clear client education regarding treatments, estimates, and discharge instructions
• Assist with appointment scheduling, reminders, and managing daily workflow
• Support a variable caseload depending on seasonal and clinic needs

About You

• 1–2 years of experience in a veterinary or client service role (CSR or Veterinary Assistant experience required)
• Experience in a small animal practice preferred (exotics experience a plus)
• Strong client service and communication skills with a compassionate, professional approach
• Comfortable multitasking in a fast-paced environment with shifting priorities
• Self-starter with a “go-getter” attitude and willingness to jump in wherever needed

Benefits

• Shared impact bonus resulting from hospital profitability
• 50% discounts on care for all teammate pets *exclusions apply + free clinical exams
• Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs 
• 401(k) with 100% company match up to 4%
• Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
• Employer-paid life and AD&D insurance to protect what matters most
• Short-term and long-term disability coverage to protect your income if life throws you a curveball.
• Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones.
• Company provided access to Calm app and Talkspace therapy services
• Paid time off, sick leave, and paid holidays to support your work-life balance
• Consistent growth opportunities to advance your career
• Annual engagement surveys so your voice shapes our workplace culture and policies
• Annual event to celebrate and recognize our wonderful teams

Why Join Groveway?

• Culture & Values: A true work family built on values, respect, and dedication to the community we serve.
• Work Environment: Friendly, supportive, and committed to delivering high-quality medicine while maintaining work-life balance.
• Client Base: A loyal, community-driven clientele with growing demand for exotic pet care.
• Team: Local staff with a shared passion for exotics—especially reptiles!

If you’re ready to join a supportive team where your role truly makes a difference, we’d love to hear from you.