PC Support Analyst II

Why Us?

At Par Health, we believe great healthcare is built on getting the essentials right. We’re looking for passionate, talented individuals who share our commitment to improving lives. With 4,000+ team members worldwide, we lead with pride and purpose—prioritizing quality and safety while fostering a culture of continuous improvement, accountability, and teamwork. Elevating the Essentials isn’t just our tagline, it’s the higher standard we live by every day.

Job Description Summary

Job Description

• Provides telephone and on-site support during normal operating hours.  Support users either on the phone or at desk side visit, troubleshooting problems via remote control (SMS/Remote Assistance), searching team resources for approved solutions, timely documentation of all tickets with follow through to closure, writing end-user communications, as well as developing/delivering end-user training.
• Escalate issues as needed to other support teams.  
• Provisions, installs, and troubleshoots end user technologies including PCs, telephones, teleconference, mobile devices, file shares, SharePoint sites and other technology.
• Provides technical support to business area management and staffs for personal computer systems software, hardware and network connectivity; including Microsoft product solutions, active directory, mobile devices, etc. 
• Participates in an on-call rotation. 
• Provisions users in Active Directory and other applications.
• Images workstatons and provides back-up support to the hardware configuration center with standard image load and software installations.
• Participate in staff meetings and team meetings as required.
• Develop understanding of general industry usage of supported technologies.
• Develop basic understanding of business processes and business dependencies on supported technologies.
• Develop relationships within IT and with supported customers to improve collaboration and teamwork necessary to accomplish organizational objectives.
• Participate in a development planning process where employee career goals are defined & understood and development activities are incorporated into the employee objectives.
• Other duties as assigned with or without accommodation.

Education / Experience / Skills:

• Minimum requirement is an Associate degree in Information Technology or related business field or equivalent relevant experience.  Three years Information Systems experience is required.
• The preferred education and experience is a Bachelor degree in IT field (computer science, information systems, etc.) with a minimum of five years of experience in a Help Desk or Desk-side Support role.
• Technical Proficiency - Extensive working experience with required technologies and can handle advanced & complex tasks.  Viewed as a "go to" person for hardware and operating system issues.
• Analytical Abilities - Advanced problem-solving skills including working collaboratively with peer technical teams to analyze & resolve hardware and software issues on all platforms supported by desk-side.
• Business Knowledge - Strong understanding of how supported technologies are used in the business operation, consistently uses this knowledge effectively in daily support and handling unusual/critical issues.  Participates on deployment planning efforts; collaborates with other IS teams and business groups for projects/deployments and/or troubleshooting efforts.  Act as a primary point of contact for business critical functions.
• Communication skills - Strong verbal & written communication skills.  Communications are complete & understandable to target audience; Demonstrates effective listening skills; regularly handles difficult customers or situations effectively requiring sensitivity and diplomacy.
• Independence - Often works independently with only general direction; appropriately keeps management informed of relevant issues.
• Administration - Handles a wide range of administrative tasks effectively while managing an overall task workload that may include technical activities.

This is an individual contributor position reporting to Manager IT Support in the IT organization.  This position interacts with the all computer users within the company. This position is a St. Louis based position.

Normal office setting.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

EEO Statement:

We comply with all applicable federal, state, and local laws prohibiting discrimination and harassment, and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetic information, or any other classification protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.