Inside Sales Representative - PMC Wireless

Lead & Opportunity Management

• Serve as the first point of contact for inbound customer inquiries via phone, email, and web submissions.
• Qualify leads and creates opportunities within Eastern’s sales framework and CRM systems (NetSuite, Salesforce, or equivalent).
• Support Direct and Channel Sales teams by preparing quotes, validating configurations, and gathering required documentation.
• Coordinating promptly with Channel Managers, BDMs, and field sellers to ensure timely follow‑up.
• Maintain CRM accuracy through opportunity updates, task tracking, and activity logging.

Quoting & Proposal Support

• Generate product and services quotations, including radios, accessories, warranties, and BeOn/LTE services.
• Work cross‑functionally with Engineering, Operations, and Program Management to validate bill of materials, lead times, and compatibility.
• Assist in assembling customer‑ready proposal packages and documentation required for procurement or bid submissions.
• Process requests for pricing, availability, and product information from dealers and internal stakeholders.

Customer Engagement & Account Support

• Provide high‑touch customer service for existing accounts; manage transactional sales and renewal opportunities.
• Support customer onboarding by coordinating with Customer Care and Order Management.
• Manage order changes, backorder communications, and status updates.
• Develop customer relationships that support long‑term retention and account growth.

Internal Coordination

• Partner with Channel Managers, BDMs, and Regional Sales Leaders to align on territory needs, funnel development, and lead prioritization.
• Collaborate with Marketing to distribute promotional content, send targeted outreach, and ensure accurate messaging when communicating promotions
• Participate in sales forecasting discussions and pipeline reviews.

Administrative Excellence

• Maintain accurate customer records.
• Ensure compliance with internal quoting rules, discount structures, and promotion terms (including MBP‑specific requirements).
• Help standardize sales processes and documentation across the sales organization.

• 2–4 years of experience in Inside Sales, Sales Support, Customer Success, or similar role
• Strong communication skills (written and verbal) and the ability to explain technical concepts clearly
• Highly organized, able to manage multiple priorities in a deadline‑driven environment
• Experience with CRM platforms (NetSuite, Salesforce, or similar)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong attention to detail and follow‑through
• Customer-service mindset with problem solving capability

• Health, dental and vision insurance

• 401k and company match

• Annual Performance Review and Accompanied bonus

• Paid holidays, vacation and sick days

• Ongoing technical training

• Advancement opportunities

• Company-provided uniforms and safety equipment
• Safe, clean & friendly work environment