Description

The pay rate for this role is $22 per hour

About Appellation

Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place—all designed to celebrate its destinations’ culture, community, and craftsmanship. Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. Join Appellation as its first hotels and resorts take root in 2025.

Overview of Position:

The Spa Attendant serves as the welcoming guide to our guests' wellness journey. This is a key role that ensures each visit is smooth, meaningful, and memorable—from first contact to farewell. If you’re someone who enjoys helping others, sharing knowledge about great products, and contributing to a culture of wellness and care, we invite you to join our founding team.

Primary Duties and Responsibilities:

Greeting guests warmly and genuinely; creating a welcoming, calm first impression
Answer phones, respond to inquiries, book appointments, and manage daily scheduling
Support guest check-ins and check-outs, including payment processing
Provide informed recommendations on retail products and spa services
Maintain cleanliness and ambiance of the reception area and retail displays
Assist with light administrative tasks, inventory, and laundry coordination
Communicate effectively with the treatment team to ensure flow and timing
Help guests feel seen, heard, and supported throughout their visit

Essential Functions:

To perform the duties and requirements for this job, you must have the following physical abilities:

Sit and stand for extended periods of time, walk up and down stairs
Enter data into a computer terminal, operate standard office equipment, and use telephone
See and read a computer screen and printed matter with or without vision aids
Hear and understand speech at normal levels and on the telephone
Speak so that others may understand at normal levels and on the telephone
Constant: sitting, standing and repetitive use of hands, arms, and legs
Frequent: typing, use of mouse, bending of neck, climbing stairs
Occasional: twisting of neck

You must have the ability to lift up to 25 pounds, bend, stoop, and reach; lift and carry equipment and supplies; walking daily up and down the stairs and sitting for periods up to 4 hours and the ability to work in a fast-paced environment with or without reasonable accommodations.

Equal Opportunity Employer

Appellation Hotels is an equal opportunity employer. We provide equal employment opportunities to all applicants regardless of race, color, national original, ancestry, sex, age, religion, sexual orientation, gender identity, marital or family status, disability, veteran status, genetic information or any other status considered unlawful by federal, state, or local laws.

Requirements

Skills & Qualifications:

Ideal Candidate Traits:

A person who thrives in service environments and genuinely enjoys connecting with others
Calm under pressure, flexible, and able to multitask with grace
Creative, curious, and open to learning new systems and information
Interested in (or experienced with) beauty, wellness, spa, or medical environments
Enjoy talking about products and helping guests find what supports their well-being
Brings a teachable spirit and a team-first mindset
Comfortable with technology, including booking software and point-of-sale systems

Qualifications:

Prior experience in a spa, salon, wellness, retail, or medical front office setting preferred
Strong communication and organizational skills
Experience in customer service or hospitality
Computer-savvy and willing to learn spa software (training provided)
Available to work evenings, weekends, and holidays as needed
Cosmetology license, esthetics background, or product sales experience is a plus

Learn more about this Employer on their Career Site