Claims Entry Team Lead

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Title 

Claims Entry Team Lead

Location: 

Helena, Montana, Onsite

Pay Rate: 

$18 – 21/hr based on experience

Employment Type: 

Full-time

Shift Information: 

Standard work hours are either 8:00 a.m. – 4:30 p.m. or 8:30 a.m. – 5:00 p.m., Monday through Friday with the possibility of flexible hours. 

Job Summary: 

As the Team Lead of the claims entry team, you will be responsible for overseeing day-to-day claims entry processing activities, ensuring claim information is accurately entered and maintained within the system. This role supports data integrity, timely and accurate claims processing, and adherence to established procedures and performance expectations.

Key Responsibilities: 

• Acts as a lead, coordinating the work of others, but is not a supervisor
• Provides subject matter guidance to junior team members
• Collaborate with supervisors on key performance measures set by the client
• Tracks/monitors daily and monthly reporting
• Participates in progress improvement without impacting the quality of work
• Ensures quality and volume is met during shifts
• Completes assignments and facilitates the work of others
• Participates in meetings with internal teams and external clients
• Review documents for completeness and accuracy before data entry
• Identify and flag incomplete or incorrect information for follow-up
• Maintain high productivity while meeting quality standards
• Support staffing initiatives, including training and mentoring team members to achieve performance goals
• Follow established procedures and guidelines for claim submissions
• Handle confidential information with integrity and discretion
• Comply with data integrity and security policies
• Works autonomously within established procedures
• Perform other clerical or administrative tasks as needed
• High school diploma or GED required 
• Extensive experience working with Montana Medicaid with proven QA scores
• Basic computer skills and familiarity with Microsoft
• Have prior office or administrative experience
• Have an ability to communicate clearly and professionally with co-workers, clients, and providers
• Have attention to detail, grammar, and spelling accuracy skill set

Required Qualifications: 

• High school diploma or GED required 
• Extensive experience working with Montana Medicaid with proven QA scores
• Basic computer skills and familiarity with Microsoft
• Have prior office or administrative experience
• Have an ability to communicate clearly and professionally with co-workers, clients, and providers
• Have attention to detail, grammar, and spelling accuracy skill set
• Be able to successfully pass a pre-employment screening and drug test

Preferred Qualifications: 

• Experience with claims management systems or HER platforms is preferred
• Knowledge of healthcare or insurance terminology is preferred

What We Offer: 

• Competitive hourly pay 
• Benefits from day one (medical, dental, vision) for eligible roles 
• Paid time off and holidays 
• Paid training 
• Career growth and advancement opportunities 
• Supportive and inclusive work environment 

Apply now and make an impact from day one 

EEO Statement: 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. 

Accommodation for Applicants: 

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy. 

 (US only) 

Pay Transparency: 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18-21 per hour which may be below your state's minimum wage. Please take this into consideration when applying. 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.