Scheduling Specialist (Endoscopy)

JOB SUMMARY:  The Endoscopy Scheduling Specialist frequently provides the first impression of the organization and must ensure optimum internal and external customer satisfaction while obtaining patient demographic, and third-party information with a high degree of accuracy for accurate reimbursement. The Endoscopy Scheduling Specialist is primarily responsible for all activities relating to the successful, seamless, patient-oriented, and timely scheduling of procedures performed in the Endoscopy Suite, according to established criteria and protocols. Must be conscientious about endoscopy processes, following directions, and patient safety. 

• Responsible for obtaining thorough and correct demographics and insurance data.
  
• Works in conjunction with physicians and/or staff to prioritize admissions/appointments to maximize allocated space based on medical needs. 
  
• Works collaboratively with members of the SPHMG Gastroenterology, General Surgery, Family Practice, and Endoscopy Suite care teams in order to maximize the procedure and clinic schedules.  
  
• Answers all calls coming into the Endoscopy Unit for the scheduling of procedures and other relevant appointments, including pre-admission testing and pre-admission consultations.  
  
• Responsible for maintaining the Endoscopy schedule by bringing forth block time issues and awareness of available resources.
  
• Notifies Practice Administrator or other departments of any special needs and/or changes in the Endoscopy schedule.
  
• Assists with other duties as assigned.
  

• Excellent customer service skills, both written and oral, which involves ability to communicate effectively in person or over the phone.
  
• Knowledge of insurance benefits, referrals, and authorizations.
  

KNOWLEDGE/EXPERIENCE:  1-2 years of Hospital admissions or physician’s office experience preferred.  Knowledge of health care insurance and managed care preferred.  Medical terminology preferred.

EDUCATION:  High school diploma or GED. Successful completion of a CMA program. This position description may qualify for a training assignment. The conditions of the training assignment will be stated in writing at the time of hire.

LICENSE/CERTIFICATION/REGISTRY:  Current certification as certified medical assistant or enrolled in the SPH CMA training program and must obtain certification at the end of the training period.  Basic Life Support certification and re-certification every two years.