Support Services Associate

Advertisement Closes:

Pay Grade:

Salary:

Time Type:

Health Department:

Summary:

Description:

Status: Full Time contract with benefits
Pay Rate: $15.50 per hour

Primary duties include, but are not limited to: 
– Responsible for registering patients for various services and programs provided by the local health department. 
– Establishes a medical record by compiling all of the necessary forms for registering patients.
– Interview the patient to obtain pertinent non-medical information used for identification and income status according to the agency and program policy.
– Schedule initial and follow up appointments.
– Collect fees for services rendered 
– Answer multi-line phone system
– Route/redirect patient to appropriate staff person
– Prepare routine letters, labels and other appropriate staff person
– Prepare routine letters, labels and other appropriate material. 
– Review appropriate reporting sheet (Patient Encounter Form) (PEF) of services provided to ensure completeness and accuracy
– Generate and/or issue Woman Infant and Children (WIC) vouchers
– Collect, record and enter fees obtained from patients into statewide network. 

Qualifications: 
– Ability to use electronic office equipment and computers
– Ability to maintain alphabetical, numerical and subjective filing systems. 
– Ability to learn assigned tasks readily, to prescribe to departmental routine and follow moderate to difficult written/verbal instructions.
– Ability to work as a team member in a team atmosphere. 

Education: 
High School Diploma or GED

Experience: 
None

Additional Requirements: 
Applicants and employees in this class may be required to submit to a drug screening and background check according to the agency’s policies. 

SUBSTITUTION CLAUSE

EDUCATION:

• (N/A)

EXPERIENCE:

• (N/A)

SPECIAL REQUIREMENTS: (AGE, LICENSURE, REGULATION, ETC.)

• The entry level incumbent would participate in on the job training programs to become knowledgeable regarding the Patient and Community Health Services Reporting and Billing Procedures (PSRS).

POST EMPLOYMENT REQUIREMENTS: EMPLOYEES IN THIS CLASS WILL BE REQUIRED TO OBTAIN CREDENTIALS OUTLINED BELOW WITHIN A REASONABLE TIME, OR IF EMPLOYEES POSSESS SUCH CREDENTIALS AT THE TIME OF HIRE THEY WILL BE REQUIRED TO MAINTAIN THOSE CREDENTIALS SO LONG AS THEY ARE EMPLOYED IN THIS CAPACITY.

• Receives ongoing trainings.

EXAMPLES OF DUTIES OR RESPONSIBILITIES OF THE CLASSIFICATION: EXAMPLES OF DUTIES OR RESPONSIBILITIES ARE NOT TO BE CONSTRUED AS DESCRIBING WHAT THE DUTIES OR RESPONSIBILITIES OF ANY POSITION SHALL BE AND ARE NOT TO BE CONSTRUED AS LIMITING THE APPOINTING AUTHORITY'S ABILITY TO ADD TO, OR OTHERWISE ALTER THE DUTIES AND RESPONSIBILITIES OF A POSITION.

• Route and direct the public to the right and correct information, prepare routine letters, labels and other appropriate material, maintain medical records and files, collect and record fees obtained to ensure completeness and accuracy, enter information from the Patient Encounter Forms (PEF) Outcome or Assessment Information Set (OASIS), generate and issue Woman Infant and Children (WIC) vouchers, request and review routine reports, order inventory and office supplies. Gather information from patients and insurance. Use the Environmental Health Management Information System (EHMIS), Provide certificates for services rendered in environmental, generate and issue all permits and applications, request and reviews relevant reports for completeness, complete forms containing all pertinent information for processing.

TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS: INCUMBENTS IN THIS CLASSIFICATION WILL TYPICALLY PERFORM THEIR PRIMARY JOB DUTIES UNDER THESE CONDITIONS. THESE CONDITIONS MAY CHANGE ON OCCASION IN PERFORMING THE DUTIES OF AN INDIVIDUAL POSITION.

• Work typically is spent inside the office.

ADDITIONAL REQUIREMENTS:

• Applicants and employees in this classification may be required to submit to a drug screening test and background check according to the agency’s policies.

DATE CLASS ESTABLISHED: 07-01-2006

DATE OF LAST REVISION: 10-03-2022

THE LOCAL HEALTH DEPARTMENTS DO NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX, AGE, DISABILITY, SEXUAL ORIENTATION, GENDER IDENTITY, ANCESTRY OR VETERAN STATUS. REASONABLE ACCOMMODATIONS ARE PROVIDED UPON REQUEST.

An Equal Opportunity Employer M/F/D