What You'll Do

• Receive qualified leads from the Sales team via CRM and manage the full enrollment process from application to program start

• Verify eligibility documentation — ID, residency, income verification, and program-specific requirements

• Collect and process tuition payments for paid programs — payment plans, employer sponsorships, and direct payments

• Maintain complete, accurate CRM records for every enrolled participant — zero gaps tolerated

• Coordinate program placement with the relevant Program Manager — ensuring every participant is assigned to the right program, site, and start date

• Manage waitlists — communicating proactively with prospective participants and converting waitlisted leads when seats open

• Process enrollment paperwork within 48 hours of receiving a qualified lead

• Support grant compliance by ensuring participant documentation meets WIOA and funder requirements

• Serve as the participant's first point of contact for administrative questions during the enrollment process

Performance Standards

• Enrollment completion rate: 95%+ of leads converted to fully enrolled participants

• Payment collection rate: 100% — no participant passes to Programs without confirmed payment

• Processing time: under 48 hours from qualified lead to completed enrollment record

• CRM accuracy: zero incomplete or inaccurate records

What You'll Bring

Experience & Skills

• 1–3 years in enrollment, admissions, case coordination, intake, or administrative support — education, workforce development, healthcare, or social services preferred

• Experience processing applications, verifying documentation, and managing compliance requirements

• Demonstrated accuracy and attention to detail in data entry and record keeping

• Experience handling payment processing or financial transactions in a professional setting

• Strong interpersonal skills — this role has direct participant contact and represents MyndBridge at a critical first touchpoint

• Bilingual English/Spanish a plus — not required

Technology

• CRM data entry and record management — HubSpot, Salesforce, or equivalent; must maintain data accuracy standards

• Google Workspace proficiency — Sheets for tracking, Docs for correspondence, Gmail and Drive for document management

• Experience with enrollment, student information, or case management systems — or willingness to learn quickly

• Comfort with digital payment platforms and invoicing tools

• Document management — scanning, uploading, organizing, and maintaining digital participant files

Compensation & Benefits

• Base Salary: $38,000–$44,000 annually, commensurate with experience

• ICHRA Health Benefit: $7,500 annually toward individual health coverage of your choice

• Paid Time Off: Accrued PTO per the MyndBridge employee handbook

Career Path at MyndBridge

• Level 1: Enrollment & Admissions Coordinator (you are here)

• Level 2: Senior Enrollment & Admissions Coordinator

• Level 3: Enrollment Supervisor

• Level 4: Regional Enrollment Supervisor

• Beyond: Enrollment Manager → Senior Leadership

MyndBridge is an equal opportunity employer committed to building a team that reflects the communities we serve.

Learn more about this Employer on their Career Site