Department Manager

The Operations Leader – Merchandise is responsible for operational execution within the Pet Care Center, through the lens of Petco’s vision of “Healthier Pets. Happier People. Better World.” The Operations Leader - Merchandise promotes and ensures the efficient and effective merchandising and inventory management operations of the Pet Care Center. This leader ensures all merchandise is accurately received, priced, stocked and backroom is maintained per Petco operational standards. This leader ensure the store achieves the Petco established goals and metrics. They are responsible for training, developing, supporting operations scheduling and supporting a high-performing team that delivers top-line sales growth, manages shrink, as well as assists in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures. Position Responsibilities include utilizing business acumen to measure, analyze and diagnose business trends and implement business improvement plans; supporting Inventory Management through training and coaching partners on Shrink, Cycle Counts, Receiving, and RTV/Recall; supporting Merchandising Management including Brand Standards, Pricing, Planogram Accuracy, Door to Floor, and Ad Set; processing register transactions to create a great guest experience; supporting Omni Channel initiatives such as BOPUS, Ship-from-store, Curbside, Endless Aisle, and overall Guest Experience; ensuring animal health and welfare; maintaining safety and cleanliness; training partners on receiving, processing, and stocking; managing shrink and Return to Vendor processes; opening and closing the store per policies; acting as Leader on Duty for guest experience and operations; promoting a positive leadership culture; modeling inspiring leadership; promoting safety; fostering a collaborative culture; prioritizing talent development; and engaging as a brand representative. Education and Experience required include a high school diploma or equivalent, some college preferred, 1+ years management experience (2+ preferred), valid driver's license, proficiency in communication, organizational and computer skills, and strong guest service aptitude. Supervisory responsibility includes direct supervision of Operations Specialists & Generalists. Work environment involves indoor duties with some physical activity and occasional travel. Continuous contact with public and other departments is required. Petco is an Equal Opportunity Employer.