Customer Service Manager

Position Title: Customer Service Manager

Reports to: Store Manager 

Location: College of Southern Nevada, Building C, 700 College Dr, Henderson, Nevada 89002-8419

Contract type: Part-Time, Permanent
Working hours: 20 hours per week

About BibliU

BibliU is an award-winning education company that provides Day 1 access to affordable course materials, making learning more equitable and effective, in addition to providing campus store management. 

In late 2023, we acquired Texas Book Company (now ‘BibliU Campus’) in order to deliver a more complete solution of products and services to higher ed students, faculty and administrators across the US! Since the addition of BibliU Campus, we have seen a dramatic increase in customers due to a much improved product market fit. We are very excited about our growth and are expanding the team to meet our new market potential!

We are a diverse and inclusive team of professionals who are passionate about education and technology. Our culture is fast-paced, innovative, and dynamic, and we are always looking for talented individuals to join our team. If you are looking for a challenging and rewarding career in edtech and campus store management, BibliU is the perfect place for you. Join us and help revolutionize the way students and educators access and interact with learning materials!

Position Overview

The Customer Service Manager is responsible for delivering friendly, helpful customer service and ensuring the efficient operations of the Campus Store. The role involves operating and overseeing cash register activities, supporting team members, assisting with inventory maintenance, and ensuring the daily presentation and organization of merchandise. This position offers on-the-job training and a supportive team environment!

What you will be doing:

• Assisting customers in-store and over the phone with professionalism and a positive attitude 
• Operate the case register accurately in line with store policies and procedures 
• Maintain clean and organized displays, ensuring shelves are stocked and well presented 
• Check in, price and display supplies and general merchandise 
• Participate in inventory counts and help track stock levels
• Record price changes and promotions accurately
• Notify appropriate staff about out-of-stock or defective items 
• Follow up with customers regarding special orders and notify them of any issues or arrivals 
• Report marketing trends and customer feedback to supervisor 
• Complete any additional duties as assigned 
  

What we are looking for:

• Experience working in a retail or cashier role
• Friendly, reliable and customer focused 
• Comfortable handling transactions and basic stockroom tasks
  
• Strong attention to detail in cash handling and record-keeping
• High school diploma or equivalent