Patient Service Rep

The Surgical Clinic (TSC) is Middle Tennessee’s premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home.

Why Join Us? At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee’s premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive.

Patient Service Representative provides customer service, in person as well as with telephone etiquette, greets patients and visitors upon arrival to clinic, schedules appointments, maintains medical records, verifies insurance, and ensures that experiences with our office are held to a superior standard. Knowing that surgery is a stressful time, it is important to confidently provide excellent customer service.

Key Responsibilities

• Primary responsibility is to provide excellent customer service to patients, referring physicians, and anyone that calls our office.

• Perform front offices duties including, but not limited to: checking in patients and visitors for appointments and meetings, collecting copays, deductibles and self-pay balances; direct patient flow to ensure clinic efficiency; monitor waiting room

• Verifies demographics and insurance, and obtain referrals/authorizations prior to visit.

• Closing out end of day reports, collecting all money received to balance with reports, then submitting to CBO.

• Send appropriate paperwork and/or letters to patients regarding appointments.

• Schedule appointments and maintain clinic schedules for multiple physicians.

• Maintaining multiline phone system; obtaining appropriate information to transfer calls to proper person.

• Maintain patient records and process medical record request following HIPAA guidelines.

• Scanning patient records into EMR.

• Distribute dictated office notes and letters to referring offices.

• File patient data upon receipt of information.

• Performing data entry, copying, faxing, emailing.

• Performing other duties as requested

Requirements and Qualifications

• Medical Terminology, specifically related to Vascular and General Surgery

• Interpersonal/human relations skills, including telephone etiquette

• Organizational skills

• Electronic Medical Record

• Ability to set priorities while multitasking

• Ability to maintain confidentiality according to HIPAA guidelines

• Knowledge of modern office equipment