About the job

Morrow County Health District has a full-time opening for a Patient Account Representative in our Rural Hospital in Heppner, Oregon.

The Patient Account Representative is responsible for greeting and registering patients, operating the hospital switchboard and serves as first point of contact for patients, visitors and callers. This position must maintain a professional and compassionate demeanor at all times. This role will obtain necessary information from patients, perform opening and closing office procedures, must be able to navigate inside the electronic medical records (EMR) system, prepare and submit claims for payment to insurance carriers, and work account receivable reports as needed to ensure all claims are followed upon to resolution. This position must also have knowledge and understanding of ICD-10CM, CPT, and HCPCS coding, and work closely with hospital and clinic coders on any coding issues.

Job Details:

Obtain necessary data from patients and/or family for proper documentation. This includes outpatient, inpatient, emergency department, swing, and observation admissions.
Complete Emergency registration forms and ensure all required documentation is processed accurately and in a timely manner.
Must be able to navigate inside the electronic medical records (EMR) system to abstract needed data for billing purposes or release of medical records as needed.
Assist staff with researching qualifications and insurance needs around Swing Bed Admissions, Inpatient Admissions as well as Non-skilled admissions, which includes authorizations as needed.
Answer any questions patients may have in regards to their account, including billed charges, payments/denials from the insurance and to work through any issues in a timely and professional manner.
Refer any patient complaints about their bill to the appropriate person. Clinic billing issues will be reported to the Clinic Director at the clinic where services were provided.
Document all patient and third-party contact and inquiries made in person, by telephone, or mail in the proper forms and files.
Responsible for providing patients with financial alternatives and refer to financial counselors as needed.
Prepare and submit claims for payment to insurance carriers. Which includes primary, secondary and tertiary claims. Both electronically and by paper if needed.
Work account receivable reports as needed to ensure all claims are followed up on to resolution.
Exhibit the ability to post and reconcile daily cash deposits for self-pay and insurance accounts.
Have knowledge and understanding ICD-10CM, CPT, and HCPCS coding.
Maintain strict patient confidentiality and follow all HIPAA regulations.
Maintain data for and complete required monthly and quarterly reports as assigned.
Maintain professionalism when interacting with patients, family, and all visitors
Follow all infection control precautions and wear proper PPE when required
All other job duties as assigned by supervisor

Monday-Friday 8:30 a.m.-5:30 p.m.

Wages: $25.85-$34.07 hourly DOQ

Qualifications:

Graduated from High School or GED required

Must meet the qualifications to be a bonded employee

Excellent benefits package including medical, dental, and vision for employee, employee, spouse, or employee and children provided at no cost. Family coverage options are available. Additional benefits include life, long term disability coverage; paid sick, holiday, and vacation time; retirement contribution; education reimbursement; and more! Applications are available at https://morrowcountyhealthdistrict.org, or at Pioneer Memorial Hospital, 541-676-9133. EEOE.

Morrow County Health District

About Morrow County Health District: Morrow County Health District is a non-profit Oregon Special District that offers many healthcare services at locations throughout the county. Although we’re smaller than more urban healthcare systems, we offer a surprising range of services to care for our patients right here, close to home. With a hospital in Heppner; clinics in Heppner, Irrigon and Ione; an immediate care clinic in Boardman; and ambulance, home health and hospice services, you can depend on us to provide exceptional care for you and your family. Morrow County Health District, through its entities Pioneer Memorial Hospital, Pioneer Memorial Clinic, Irrigon Medical Clinic, Boardman Immediate Care Clinic, Morrow County Ambulance, and Pioneer Memorial Home Health & Hospice, does not discriminate or deny access to services because of a person’s race, color, sex, national origin, disability, religion, age, sexual orientation, or inability to pay. Financial assistance is available. Please contact the Patient Business Office at (541) 676-9133 for more information.

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