Customer Service Representative

Employer paid benefits - Medical, Dental, and Vision.

Hourly Rate:  Min: $19.39  Max: $29.69

Customer Service Representative is responsible for delivering world class customer service at counters and on phones, answering patient inquiries, collection of payments/co-payments, and duties in support of departmental efficiencies.

Essential Job Functions:

• Correctly takes messages either by phone or over counter, ensuring all necessary information is gathered and documented following practice guidelines. Also ensure that the messages are delivered in a timely manner.
• Assists with patient inquiries in person or via phone. Assists Patient Access department staff as needed.
• Provides courteous and professional customer service over the counters or phones (within 3 rings), assisting patients as needed, and asking for information and payments.
• The employee supports the hospital mission, vision, values, policies, and procedures.
• Participates in required education for DNV programs as applicable to position (reference program education curriculum).
• Performs other related duties as assigned.

Qualifications:

Minimum of 2 years hospital experience preferred.

Bilingual and/or English-Spanish speaking preferred. Ability to work with culturally diverse population.

Education

                Required: High School Diploma or equivalent - must provide copy of diploma/GED.

                Preferred: NA                                                                                                                                        

Licenses/ certifications/ registrations

Required: NA

                Preferred: NA

Experience

Required: NA

                Preferred: NA

Other: NA

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer. Occasional walking, standing, bending, or lifting light office items (up to 25 pounds). Visual acuity to view computer screens and read detailed financial documents. Ability to communicate effectively in person, by phone, and electronically. May be required to move throughout the healthcare facility, including administrative and clinical areas.

Working Conditions:

This position operates in a professional office setting within a healthcare facility. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The office environment is climate-controlled, well-lit, and ergonomically designed for extended computer work. While this role is primarily office-based and does not involve direct patient care, the employee may occasionally be present in clinical areas or interact with staff working in clinical environments. As such, there is a potential for exposure to infectious diseases. The organization provides appropriate training and personal protective equipment (PPE) as needed to ensure safety.