Service Manager

To be a team member at Conrad’s Tire Express & Total Car Care you must be dedicated to supporting the company’s mission, vision, and values. 

OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests. 

POSITION TITLE: Service Manager 

CLASSIFICATION: Exempt 

POSITION OVERVIEW: 

Conrad’s Tire Express & Total Car Care was founded in 1969 and joined Dobbs Tire and Auto Centers, a St. Louis based company, in 2025.  Together, their Driven by Dobbs family of brands are growing rapidly with future growth goals to over 200 stores by 2027 in multiple markets. Along with offering a full selection of quality tire brands, all locations provide comprehensive automotive services, from routine maintenance to complex diagnostics and engine repairs. Our investment in training, development, safety and wellbeing ensures our team members provide quality service to our customers each and every time. Our company culture extends beyond the shop, we actively support local organizations and charities in the communities where we live and work.  

Conrad’s is seeking an experienced Service Manager to oversee all service and repair responsibilities within a single unit retail store environment. This position will provide direct management to the service and repair operations within a shop environment ensuring quality, timeliness, safety and employee management standards are met. The ideal candidate will have strongly technical knowledge of various make and model service and repair standards, has high standards for customer satisfaction, with a strong work ethic to achieve results.  

ROLES AND RESPONSIBILITIES:  

• Partners closely with Store Manager to interview, select and train all service technicians utilizing their technical expertise on ensuring knowledge, skills and experiences align with the needs of the business and role definitions
• In partnership with the Store Manager, evaluates knowledge, skills and performance of all technicians; makes recommendations regarding development, promotions, merit, discipline, etc. 
• Manages and drives store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety, productivity and efficiency 
• Oversees and assigns daily work orders including time, tools, materials and equipment needed 
• Provides technical expertise and diagnosis for general and complex service requests for all make and model vehicles
• Suggests and provides technical training to ensure constant skill improvement and enhancement for all service technician levels 
• Oversees the safe operations and proper workings of all tools and equipment in the shop; upon budget approval orders necessary replacements or repairs when needed 
• Ensure adherence to company policies, procedures, and safety standards at all times
• Maintains high standards for store cleanliness, organization, and inventory management.
• Analyze financial and operational data to identify trends and implement improvement plans for underperforming stores.
• Ensure consistent delivery of exceptional customer service and resolve escalated concerns promptly

• Manages inventory needs of the shop including tools, materials, equipment needed to ensure smooth operations
• Leads a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager 
• Ability to meet flexible schedule requirements that could include early mornings, evenings and weekends to meet customer demands 
• Performs other position duties as directed by leadership 

SUCCESS FACTORS:  

• A strong belief in safety- Being Safe 100% of the time is the expectation
• Alignment with company mission, vision, and values
• Strong work ethic with a commitment to results 
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast paced/high volume environment
• Excellent verbal and written communication skills
• A high level of time management, accountability, and prioritization skills
• Ability to be organized, problem solve, and be solution oriented
• Self-motivated, goal- oriented, and driven to accomplish department goals
• Strong critical thinker with a high level of attention to detail 
• Highly-customer centric and master relationship builder
• Proficient in Microsoft Office (Outlook, Teams, Etc.) 
• Proficient in Point of Sales systems (VAST) strongly preferred 

WORK ENVIRONMENT:  

• Frequent exposure to varying temperatures due to the nature of the work and shop conditions

• Requires adherence to all safety procedures and proper use of personal protective equipment (PPE)
• See attached for a complete list of physical demands required for this position 

EXPERIENCE AND EDUCATION:  

• 5+ years’ experience in the automotive repair industry as a technician, service advisor, or service manager required
• Previous experience managing a technicians strongly preferred 
• Strong technical acumen of automotive repair standards, tools, processes, etc. 
• Valid Drivers’ License Required 

Conrad’s Tire Express & Total Car Care is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.