Keyholder-Hernando Outlet

JOB DESCRIPTION

Job Title    Keyholder- Production

Department    Operations

Team Leader    Assistant Store Manager  

Status    Non-exempt 

Mission Contribution:

To ensure the efficient and cost-effective operation of the GGC through security of corporate assets, customer relations, sale of donated goods, and accurate cash register operations, in order to maximize profitability and increase training opportunities.

Function:

Under the direct supervision of Assistant Store Manager, the Keyholder is primarily responsible for all aspects of the sales floor, ensure world-class customer service, POS sales, and training members as well as supporting the day-to-day operations. 

Essential Responsibilities:

•    Ensures 100% world-class customer service.

•    Opens and closes as required including assigning POS drawers, providing change for cashiers, documenting Team Member absence, assigning duties as applicable, and completing WESA functions.

•    Ensures the proper handling and processing of incoming donation flow in and out.

•    Ensures loss prevention and risk management policies and procedures. 

•    Ensures a neat, clean, organized, and safe facility, internal and external. 

•    Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory. 

•    Keeps abreast of merchandise knowledge, industry trends and competitive pricing.

•    Ensures statistical counts (i.e., donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner.  Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill’s policies and procedures as required

•    Team member training and Goodwill U

•    Performs assigned duties within the framework of our Guiding Principles and Core Values.

•    May be asked to participate in activities outside of Goodwill.

•    Attends in-service and related training as assigned by the TLC. 

•    Performs other duties as assigned by the TLC.

MINIMUM QUALIFICATIONS:

•    Experience in business setting preferred.

•    G.E.D. or high school diploma preferred.

•    Basic computer skills required.

PHYSICAL REQUIREMENTS:

•    Able to bend, reach and stand for extensive periods of time and lift up to forty pounds.  May be required to lift heavier goods/items with the assistance of another team member.

•    Able to perform tasks that require repetitive motion; i.e., tagging or hanging clothes.  Manual dexterity is required.

SPECIAL REQUIREMENTS:

•    Must be willing and able to work evenings and weekends.

•    Must have a reliable means of transportation.

CPFs FOR GGC/CLEARANCE CENTER KEYHOLDER

•    Efficiency (Location vs goal)

•    Transaction Value (Location vs goal)

•    Donor Value (Location vs goal)

•    Sales per Labor Hour vs LY (Location vs goal)

•    Sales vs Budget (Location vs goal)

•    Payroll as a percent of revenue (Location vs goal)

•    Customer Service (Internal and External)

•    Operations - GGC Internal Audit metric score

•    Safety – GGC Safety metric score

•    Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues

•    Quality of Work – (Attitude, sense of urgency, image, productivity, individual safety performance) 

•    Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)

•    Work Quantity – Keeps River flowing, consistently meets production count goals