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What you will be doing
- Train and supervise all new Guest Service Aides.
- Prepare weekly schedule for Guest Service Aides and maintain documentation (time cards, reviews, etc.).
- Provide baggage delivery to guest rooms. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage. Open entrance door for and warmly greet/welcome all guests.
- Ensure the front lobby; front interior and exterior entrances are clean and inviting.
- May provide directions to hotel facilities and rooms, as well as local area attractions.
Qualifications
What we are looking for
- Requires a valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van.
- Customer Service Focused, excellent communication skills, both verbal and written.
- High work ethic and self-initiative
- Ability to work in high pressure situations
- Flexible to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
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