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The selected candidate will support customer deployments and assist with installation and administrative configuration as required. The candidate will also assist with triaging and routing incoming requests, troubleshooting applications or environment issues, and remediating them. Acting as the customer's initial point of contact, the candidate will work closely with the project team to advance solutions implemented by the customer.
Job Requirements:
- Proactively manage and support existing infrastructure, networks, applications, and solution systems and structures.
- Establish systems by planning, executing, installing, configuring, and testing PCs, servers, hardware, software, LAN, and WAN networks, as well as operating and system management systems. Define system and operational policies and procedures.
- Maintain system performance by performing system monitoring and analysis, tuning, and running security scans.
- Assist with planned and unplanned customer software deployments and AEON Knowledge Base updates, utilizing a matrix team of staff across DSI who provide expertise in web-based application and installation, AEON functionality, and AEON Account Management.
- Document and maintain customer test and production environments and processes to ensure that DSI installs conform to customer processes and that DSI and the customer are aligned regarding the state, timing, and success of each process step.
- Act as a Tier-3 support participant to resolve help desk tickets, calls, and/or change requests where installation/application configuration may be an issue.
- Participate in infrastructure architecture and testing strategy, create and execute PowerShell scripts, and maintain all production and development systems.
- 5 - 10 years’ experience in development and operations, or related IT, computer, or operations field.
- Knowledge of best practices and IT operations in an always-up, always-available service.
- Ability to work in a team-oriented environment for a matrixed organization.
- Experience with Microsoft operating systems/Windows environments.
- Previous experience with software development, infrastructure, and operations.
- Ability to effectively collaborate with internal and external customers.
- Demonstrated analytical and problem-solving capabilities.
- Proven ability to communicate technical details to a non-technical audience.
- Excellent organizational and time management skills.
- Experience with VMware and Microsoft Technology Stack.
- Experience and understanding of Microsoft infrastructure architecture components for .NET applications in sufficient detail to understand version terminologies and verifications.
- Experience with Microsoft Server administration, e.g., Windows Servers, Active Directory, TFS, SharePoint, SQL, etc.
- Experience with security configurations, SSL, TLS, and appropriate compliance.
- Experience with LAN and WAN configurations and setup, including Group Policies and Windows Security.
- Experience with the creation and execution of PowerShell scripts.
- Experience with software development and maintenance practices and methodologies.
- Familiarity and experience with Office 365, Cloud infrastructure, and support.
- Excellent verbal, presentation, and written communication skills.
- Ability to interact professionally with diverse executives, managers, and subject matter experts.
- Self-starter, adaptable, and process-oriented, providing various project support levels.
- Effective communication skills.
- Bachelor’s degree in computer science or a related field.
- Experience with AWS and or Azure deployments
Distributed Solutions, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $150,000 - $190,000.
DSI is a leading provider of knowledge-driven software solutions and subject matter consulting services addressing the needs of acquisition professionals. We offer a fun, casual, collaborative working environment for individuals interested in conquering technology barriers, learning by doing, and taking pride in developing superior software manufactured in the USA.Distributed Solutions, Inc. is an Equal Employment Opportunity (EEO) employer. The company's policy is to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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