CUSTOMER EXPERIENCE SPECIALIST

BEDDY’S IS PROUD TO PROVIDE A WORK ENVIRONMENT FOCUSED ON BEING FUN, FAIR, AND FLEXIBLE. OUR EMPLOYEES TAKE CARE OF ONE ANOTHER AND WORK AS A TEAM IN VARIOUS ROLES AS NEEDED.

Hours: Full-time, 40 hours per week in office, 9:00am-6:00pm, Monday-Friday

Location: Beddy’s offices; 5491 Hammerfest Dr. #201 South Jordan, UT 84009

Pay: $17.00 per hour

DESCRIPTION

The Customer Experience Specialist is the first point of contact for our showroom, welcoming customers at the front desk and ensuring every visitor has a positive, helpful experience. This role also serves as a key voice of our brand online, responding to customer support tickets through email and social media, and supports the team with general office administrative tasks. The ideal candidate is a proactive problem solver with a positive attitude and a friendly demeanor, able to self-manage, multi-task, and work well both independently and with others.

RESPONSIBILITIES

Serve as the first point of contact at the front desk, greeting and assisting customers and visitors to the showroom
Maintain the appearance and organization of the showroom, keeping it clean, presentable, and well-stocked
Respond to customer support tickets via email and social media in a timely, professional manner
Provide a positive support experience for customers, both in person and through digital channels
Understand and support all company policies as applicable to customer inquiries
Manage local pickup orders and send email reminders to customers
Place orders on the POS system for in-person showroom purchases
Assist with general office administrative tasks
Perform other related duties as assigned

REQUIREMENTS

Prior customer service or office experience required; experience with email or social media customer support a plus
Proactive problem solver with a positive attitude and friendly demeanor
Able to self-manage, multi-task, and complete tasks accurately and on time
Comfortable working independently as well as collaboratively with others
Strong verbal and written communication skills are a must
Basic understanding of how to operate standard office equipment
Proficient with Microsoft Office or related software
Available to work full-time

PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift, up to 30 pounds at times

COMPENSATION AND BENEFITS

Health, dental, vision, and life insurance
401(k) with company match, one year waiting period
Paid time off and paid holidays
Employee product discount

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