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Benefits:
- Bonus based on performance
- Training & development
Join Our Team as a Client Care Representative
Pass One Hour is seeking a Part-Time Seasonal Customer Service Representative (CSR) to support our team during busy nights and weekends. This position plays a key role in helping customers with scheduling, inbound calls, and providing a professional first impression of our company. The ideal candidate is dependable, organized, friendly, and able to stay calm in a fast-paced environment. HVAC experience is a plus, but not required. This role has the potential to become a permanent position based on performance and business needs as we continue to grow.Â
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JOB SUMMARY
This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.
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Your main responsibilities will include:Â
- Answering inbound customer calls promptly and professionally.
- Scheduling service appointments and dispatching information clearly to our field team.
- Providing updates and support to customers throughout their service experience.
- Maintaining accurate customer records and notes in our system.
What We’re Looking For
- A positive attitude and a strong willingness to learn — experience is a plus, but not required.
- Strong communication skills and a friendly phone presence.
- Basic computer skills and comfort learning new systems.
- Dependability and the ability to work well as part of a team.
- Availability on nights and weekends.Â
Why Join Us?Â
At Pass One Hour Heating & Air, we believe in doing the right thing — for our customers and our team. We value hard work, integrity, and a strong sense of community. If you’re ready to build a meaningful career and grow with a company that cares, we’d love to hear from you.
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