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Job Summary: The central dispatcher will be responsible for taking care of customer needs as well as coordinating and scheduling the movement of trucks and drivers to ensure the timely and efficient delivery of goods. The job typically requires excellent communication skills and the ability to multitask in a fast-paced environment.
Duties/Responsibilities:
Handling high volume of phone calls for order taking and verification
Accurately entering orders from customers
Scheduling loads efficiently to maximize service through our various plants.
Monitoring drivers' progress and ensuring on-time delivery.
Communicating with customers, drivers, and production plants to provide updates and resolve issues.
Maintaining accurate records of deliveries, driver hours, and other relevant information
Ensuring compliance with relevant regulations and safety standards
Qualifications:
- Must be able to follow safety procedures and work effectively in a high-pressure environment.
- Attention to detail and accuracy in entering of orders
- Great customer service and problem-solving skills.
- The ability to work well in a team.
- Strong communication skills.
- Experience in logistics or transportation a plus.
Education and Experience:
- Customer service experience
- A high school diploma or equivalent
Physical Requirements:
- Sitting for prolonged periods of time
- Heavy use of computer and phone/headset
- Walking
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