Drayage Customer Service Representative

Location: Hialeah, FL 33018

Immediate Hiring Opportunity

Premier drayage and logistics provider is seeking an experienced Drayage Customer Service Representative to join our growing operations team. The ideal candidate will have prior drayage experience, strong communication skills, and the ability to coordinate customer shipments in a fast-paced transportation environment.

This is a stable, long-term opportunity with a growing logistics company offering competitive pay, benefits, and career growth.

RESPONSIBILITIES:
• Coordinate and dispatch a fleet of 50+ drivers
• Schedule delivery appointments with customers and warehouses
• Provide timely updates and communication to customers
• Answer incoming calls and emails from customers and drivers
• Enter and manage orders within the system accurately
• Monitor port and delivery activity to ensure timely movement of freight
• Work closely with operations and dispatch teams to resolve issues quickly
• Maintain excellent customer service and professionalism at all times

REQUIREMENTS:
• Minimum 2–3 years of drayage customer service or dispatch experience required
• Knowledge of Florida ports required
• Experience with PortPro is a plus
• Intermediate Excel skills required
• Strong communication and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Reliable, proactive, and detail-oriented
• Bilingual English/Spanish preferred

BENEFITS:
• Weekly pay via direct deposit
• PTO and vacation benefits
• Healthcare benefits package
• Stable Monday–Friday schedule
• Long-term opportunity with room for growth

Immediate interviews available.