SALES ASSOCIATE

Job DetailsJob Location: Ford of Hialeah - Hialeah, FL 33312  Position Sales Associate Department Sales Reports To Sales Manager      Position Summary A sales associate sells automobiles at car dealerships and helps customers to find the right purchase for their needs. They are required to demonstrate a sound understanding of the latest industry trends, the features and benefits of each car, and the ability to offer advice to meet monthly sales targets. Position Responsibilities  • Sells and delivers a minimum number of vehicles per month. • Writes complete sales orders and processes paperwork in accordance with dealership policies. • Utilizes dealership sales control and follow-up systems. • Attends product and sales training courses as requested by sales manager. • Keeps up-to-date on new products and services within the industry. • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. • Maintains a prospect development system. • Conducts business in an ethical and professional manner. • • Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot. • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. • Explains fully product performance, application and benefits to prospects. • Describes all optional equipment available for customer purchase. • Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive. • Exhibits high level of commitment to customer satisfaction. • Keeps abreast of new products, features, accessories, etc., and their benefits to customers. • Ensures that the sales manager has an opportunity to meet each customer. • Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.). • Prepares sold vehicles for customer delivery prior to customer arrival. • Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. • Schedules first service appointment. • Follows up on all post delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met. • Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively. • Attends sales meetings. • Maintains professional appearance. • Other tasks as assigned.QualificationsPosition Requirements and Qualifications  Exceptional customer service skills, including interpersonal communication and rapport building. In-depth knowledge of the dealership's vehicles, finance options and sales process. Intuition to anticipate which cars will appeal to different customers.