Client Services Manager

We are seeking a dynamic Client Services Manager who excels at building relationships, driving client success, and collaborating across teams to deliver exceptional service. This role is ideal for someone with a passion for stakeholder engagement, strategic communication, and program implementation. If you're a relationship-builder who thrives in mission-driven environments, we’d love to meet you.

Responsibilities:

• Serve as the primary point of contact for assigned clients, building strong, long-term partnerships. Manage, contracts, and renewals with account leadership coordination.
• Lead strategic planning sessions, quarterly business reviews, and collaborative workshops with clients and internal stakeholders.
• Develop and execute client engagement programs and relationship strategies aligned with client goals.
• Analyze client needs and translate them into actionable business and technology requirements.
• Coordinate cross-functional initiatives between client services, operations, and technology teams.
• Guide the successful rollout of new features and services through clear training and change management.
• Deliver data-driven insights through reporting and metrics that support client objectives.
• Organize and facilitate client-focused events and educational sessions.
• Support the ongoing improvement of processes to elevate the overall client experience.

Knowledge, Skills, and Abilities:

• Bachelor’s Degree in Business, Marketing, Communication or similar field.
• 3+ years in client services, customer success, marketing, or stakeholder engagement roles.
• Strong background in relationship management, program development, or event coordination.
• Excellent communication skills—verbal, written, and visual—with the ability to lead client presentations and facilitate discussions.
• Strategic thinker with experience in cross-functional collaboration and project leadership.
• Comfort with CRM platforms, communication tools, and business reporting systems.
• Ability to manage multiple priorities with a high level of organization and follow-through.

Desirable Attributes

• Mission-driven mindset with a commitment to client success and service excellence.
• Experience in nonprofit, education, or community-focused sectors is a plus.
• Comfortable managing volunteer relationships or stakeholder boards.
• Proven ability to develop training programs or improve team processes.