Business Development Manager

Job Description:

Job Title: Business Development Manager

Reports to: Director, Program Management

Department: Program Management

Work Model:  Full-time, On-site – 50% Travel Required

Schedule: Monday – Friday 8am-5pm

Company & Benefit Information:

At Crystal Group, we do hard things – designing and building rugged tech and tech solutions that provide predictable performance in the world’s most unforgiving environments. As a 100% employee-owned company, here you take extreme ownership of your role and work and invest in your own success and that of your teammates. Together we use a zero limits approach to wow our customers.

Crystal Group offers a comprehensive benefits package including:

• Medical/dental/vision insurance

• Paid time off

• Tuition reimbursement

• Wellness programs

• Participation in our Employee Stock Ownership Plan (ESOP)

• On-Site Gym

Job Summary:

The Business Development Manager drives revenue by identifying new opportunities and aligning solutions with customer needs. They collaborate with technical teams to gather requirements, support proposals, and optimize offerings. This role also involves managing customer relationships, overseeing pursuit-related expenses. Financial accountability and alignment with company goals are key priorities.

Essential Functions

• Identify and cultivate new business opportunities within the aerospace and defense, and/or industrial sector focusing on aligning offerings with identified customer needs and pain points

• Aids in capturing end user technical requirements and road maps to assist in optimizing the customer’s solution as well as Crystal Groups financial performance (EBITDAE)

• Work closely with Advanced Technology and Advanced Program Pursuit team members to effectively communicate with end users directly and through RFI/RFP proposals

• Seeks new business opportunities, builds relationships, and communicates with potential and current customers virtually, face-to-face and at trade shows

• Identifies potential active business opportunities that correlate with Crystal Group’s strategic plan

• Held accountable for resources utilized in the pursuit of business which should include demo unit costs, travel expenses, and estimated engineering time

• Manage and maintain financial accountability in margin, pre-PO expenses, and capital expenditure to align with company core goals

Knowledge, Skills and Abilities

Knowledge:

• Familiar with rugged computing systems, embedded hardware, and/or industrial/defense-grade electronics

• Financial acumen, including knowledge of EBITDAE and cost-benefit analysis in solution development

• Understanding of program lifecycle management, including capture planning, pre-PO processes, and post-sales transitions

Skills:

• Expertise in Microsoft Office products (ex. Excel)

• Communicate effectively, both verbally and in writing, with potential and existing customers

• Time management

• Creative problem solving

• Strong proposal development skills, including the ability to contribute to technical and business content

• Skilled in data-driven decision making and financial forecasting

Abilities:

• Travel to customer sites and have a flexible work schedule

• Manage multiple tasks at once, as well as prioritize them in order to hit deadlines

• Work cross-functionally with Advanced Technology and Advanced Program Pursuit teams

• Work effectively in a fast-paced environment

• Present to executive leadership, key clients, or other high-stakes audiences, with the ability to clearly communicate complex technical and business information in a professional and persuasive manner

• Proven track record of growing and maintaining a strong book of business, with consistent success in building long-term client relationships and driving revenue growth.

Required Qualification

• Must be a US Person (US Citizen, person granted US Permanent Resident Card or any individual who is granted status as a "protected person”)

• Bachelor’s degree in business or related field

Preferred Qualification

• Master of Business Administration

• Experience working with ERP and/or CRM (Salesforce, EPICOR, etc.)

• Strong financial literacy, including understanding of pricing models, gross margin, and EBITDA

• Previous participation in trade shows, customer demos, or technical presentations

• Experience presenting to executive leadership, key clients, or other high-stakes audiences, with the ability to clearly communicate complex technical and business information in a professional and persuasive manner

Working Conditions

Work is primarily performed in an office environment. Occasional exposure to manufacturing floor and testing environments. May require lifting up to 25 lbs, standing for extended periods during product testing, and occasional travel (up to 50%).

EEO Statement

Crystal Group, Inc, maintains a program of equal employment opportunity designed to ensure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without regard to race, religion, color, creed, national origin, disability, age, sex, genetic information, military status, or any other classification protected by federal, state, or local laws.

Offer Contingency

All job offers are contingent on the applicant successfully completing the background check and drug screen.

**This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary. Employment with Crystal Group remains at-will.

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