Overview:

A Dunkin’ Restaurant Team Member is generally responsible for preparing food and beverages according to Dunkin’ operational standards, providing guests with great service, and maintaining a clean, safe, and organized workspace.

Responsibilities Include:

Follow Brand standards, recipes, and systems
Follow food safety standards
Prepare food and beverages
Assemble and package orders
Understand the restaurant menu, including limited-time offers and promotions, and be able to answer guest questions
Maintain a clean and organized workstation
Clean equipment, service areas, and guest areas
Stock items, such as cups, lids, etc. at the workstation
Take orders at the Drive Thru or Front Counter and handle payments (if applicable)
Meet speed of service standards while delivering accurate orders to guests
Serve and communicate with guests
Maintain a guest-focused culture in the restaurant
Communicate effectively with managers and coworkers
Organize and maintain stock room and refrigerated areas

Education/Experience:

None

Key Competencies

Works well with others in a fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and adapt to change
Guest focused

Physical Demands/Working Conditions:

Standing on feet
Repetitive motion, including bending, stooping, and reaching
Lifting objects, including boxes, ice, and product up to 20lbs (if applicable)
Working in a small space

Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control over a franchise employee’s essential terms and conditions of employment. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.

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