Customer Service Representative

Job Functions, Duties, Responsibilities and Position Qualifications:

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LOCATION:  250 Miller Place, Hicksville, NY 11801

FULL TIME:   Benefits Eligible

HOURLY RATE: $17-$25/hr

HOURS: Multiple Shifts Available:

* 10:30am - 7:00pm; Mon, Wed, Thu and Fri; 9:30am - 6:00pm alt with 11:30am - 8:00pm; Sat and off Sun/Tue

* 10:30am - 7:00pm; Mon, Tue, Thu, and Fri; 9:30am - 6:00pm alt with 11:30am - 8:00pm; Sat and off Sun/Wed

* 10:30am - 7:00pm; Mon, Tue, Wed and Fri; 9:30am - 6:00pm alt with 11:30am - 8:00pm; Sat and off Sun/Thr

* 7:30am - 4:00pm; Sun and 10:30am - 7:00pm; Mon - Thu and off Friday/Saturday

* 12:30pm - 9:00pm; Mon - Fri

* 7:00am - 3:30pm; Sun and 10:30am - 7:00pm; Mon, Tue, Wed, Fri and off Thu/Sat

In this role, you will:

• Deliver exceptional customer service to patients, clients, and laboratory staff through professional phone support.

• Thrive in a fast-paced call center environment.

• Handles all customer inquiries received by telephone, fax, or email regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service

• Report laboratory results to clients and patients using established protocols

• Document reporting or call history in required format and maintain complete and accurate records

• Contact the client to resolve routine matters related to patient testing and result reporting

• Report client concerns using established protocols

• Escalates issues as appropriate using established protocols

• Leads by example in demonstrating “gold standards” behaviors

• Perform other duties as required to meet the customer requirements

• Deliver exceptional customer service to patients, clients, and laboratory staff through professional phone support.

• Thrive in a fast-paced call center environment.

• Promote and uphold safety, compliance, and quality assurance standards.

All you need is:

• High School Diploma or equivalent

• 1 year of experience working in a call center or in the laboratory

• Exceptional communication skills

• Ability to thrive in a fast-paced environment

Bonus points if you’ve got:

• Previous medical or customer service background preferred.

• Associate’s Degree or Medical Assistant training

Scheduled Weekly Hours:

Work Shift:

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Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.