CARE Advocate, Triad area

QUALIFICATIONS:

Education

• High school diploma or equivalent
• Associate’s degree and bachelor’s degrees are a plus, but not required

Experience and Training

• Experience in a customer service role, preferably multitasking (e.g. scheduling appointments while answering phones)
• Preferred experience in a dental or medical office
• Preferred training on an electronic medical record
• EPIC training is a major plus, but not necessary

Knowledge, Skills, Ability:

• Exceptional receptiveness and approachability
• Excellent verbal and written communication skills
• Time management
• Punctuality
• A positive attitude
• Professionalism as a representative of High Point University Health
• Receptive to feedback, performance improvement, and continuous coaching
• Flexibility to cover other offices under High Point University Health

Key Duties and Responsibilities:

Daily Administrative Duties:

• Check for add-ons, complete registration checklist, and print care slips                     individually for all patients
• Responsible for preparing for appointments a minimum of 3-business days in  
• advance. This includes:
  • Complete pre-registration workqueue
  • Review dental eligibility forms in preparation for payment collections
  • Prepare treatment and/or visit estimates for all appointments
  • Sending MyChart activation link

• Ensure that schedule is reviewed daily and that any deactivated MyChart patients are identified and contacted prior to appointment time.

• Run Care Slip report and print batch

Complete confirmation worklists:

• One week confirmation reminder
• Appointment confirmation calls are made daily until confirmed or appointment is cancelled due to non-confirmation 48 hours prior to appointment time.

Utilize workqueues/worklists/reports to fill schedules:

• Review continuing treatment report
• Review appointment requests workqueues
• Present treatment plans, Review FA’s (financial arrangements), Specialty
• Referral follow-ups, Appointment Requests, Prior Auth Requests – Needs Scheduling.
• Review Follow-Up worklists: Canceled, No Show, Wait List
• Review overdue hygiene report

• Update patient EOD status for no show and left without being seen and required to support providers to close outstanding open encounters.

• Manage checking patients in/out of appointments and collecting required signatures at the time of check-in.
• Collect and process patient payments at the time service is being rendered.
• Responsible for reviewing claim errors, missing attachments, and outstanding/open encounters.
• Help lead morning huddles by providing metrics, daily production goals, and communicating patient needs.

Office Management:

• Ensure the front desk area and lobby is clean, organized, and well-stocked with necessary supplies.
• Enter office supply orders as needed on assigned dates of the month.
• Responsible for entering invoices via Unimarket and processing through AP (accounts payable)
• Maintain confidentiality of patient information in compliance with HIPAA regulations.
• Responsible for entering facility maintenance orders as needed.

Customer Service:

• Greet patients in a friendly manner.
• Provide exceptional customer service and hospitality throughout all patient    interaction.
• Ensure that entry, reception area, and patient items are stocked.
• Assist new patients with completing MyChart activation and medical histories (rooming) as able.
• Educate patients about office policies, procedures, and services offered.

Roles & Responsibilities:

• Serve as the Curriculum Connector between the education teams and the practice.
• Collaborate with the education teams to inform outlines, resources, & activities
• Advocate on behalf of your practice team, ensuring their perspectives and needs are shared with the education teams
• Provide communication and updates to practice teams regarding the curriculum (e.g. Attend curriculum townhalls, symposia, etc.)

For more information regarding this position, please contact Jennifer Meissner at jmeissne@highpoint.edu.