High Point University’s Graduate Admissions Specialist is a full-time, 40-hour-per-week role reporting to the Director of Graduate Admissions. Responsibilities include managing incoming and outgoing calls, overseeing the Slate inbox, and responding to Graduate Admissions email inquiries. The Specialist supports the admissions, application, and campus visit process while delivering an exceptional experience to prospective students and families. Additional duties include organizing team travel, managing and ordering inventory and supplies through UniMarket, providing interview day support, and assisting with social media promotion of High Point University’s graduate programs.

QUALIFICATIONS:

Education

Bachelors Degree

Experience and Training

Customer service experience preferred
Ability to perform calmly under stressful situations

Knowledge, Skills, Ability:

Strong interpersonal skills
Excellent written and oral communication skills
Organized with an attention to detail
Ability to maintain confidentiality of information
Some knowledge of Word, Excel, Outlook, PowerPoint and Social Media Platforms

ESSENTIAL FUNCTIONS:

Answers incoming calls to the Office of Graduate Admissions at High Point University
Monitors and answers Graduate Admissions Slate inbox
Learns the key functions of the graduate programs and admission processes
Answers key questions asked by callers
Gives all callers/emailers an extraordinary experience while communicating with HPU
Strong partner with Graduate Admissions Recruiters
Coverage and support for graduate campus visits and interview days as needed
Maintains inventory of print materials and collateral.
Some data entry support
Social Media outreach in connection with programs and Assistant Director for Graduate Admissions Communications and Marketing

Performs other related duties as assigned

ACCOUNTABILITY:

Contributes to the development and achievement of HPU’s graduate recruitment objectives
Reports to the Director of Graduate Admissions and Marketing and works as part of the Graduate Admissions Recruitment team to effectively serve our customers and students.

For more information regarding this position, please contact Bronwen Gainsford, Director of Graduate Admissions and Marketing at bgainsfo@highpoint.edu.

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