Qubein Center Facility Operations Manager

Qualifications:

Education:

• Bachelor’s degree required, or equivalent experience.

Experience and Training:

• Minimum of five (5) years of operations or similar experience in an arena, conference, sporting, live event, theatre, hospitality, or comparable venue required. Experience in facility management. Knowledge of A/V a plus.
• Project management experience preferred. Experience working with contractors and outside vendors preferred. Event planning/event setup experience preferred.

Knowledge, Skills, Ability:

• Effective written and oral communication skills; strong interpersonal skills.
• General knowledge of building systems, electrical / plumbing / HVAC / kitchen equipment. Ability to troubleshoot and help contractors reach and investigate building-specific projects.
• A strong leader with the ability to supervise and adapt to changing circumstances.
• Ability to organize workflow and coordinate activities across various disciplines.
• Unmatched attention to detail and organizational skills.
• Ability to perform in stressful situations.
• Strong problem-solving skills.
• Make independent decisions while maintaining strong ethical standards consistent with University policy. Upholds University standards and protects confidential information.
• Ability to work flexible schedule which could include late nights and weekend hours depending on building schedule.
• Ability to work a flexible schedule including nights and weekends.

Essential Functions:

• Maintains physical infrastructure of building with support of university partners and outside vendors. Upholds university standards in appearance and function to keep building “show ready” at all times.
• Direct the protocol for shared use of building assets. Loading dock, lighting systems, and any ancillary assets.
• Provides event support, working in partnership with Admissions, Athletics, Institutional Advancement, University Events, and others to assist with a wide range of building services and needs.
• Build and maintain operations manual/instruction book for systems in arena, conference center, and Kahn hotel.
• Respond to and assist with facility related help calls, supporting campus partners as needed and directing repairs/maintenance as needed.
• Maintains cleanliness and organization of all common areas, storerooms, service areas, the loading dock, and hallways, and ensure equipment is always in working condition.
• Maintains constant communication with Security/Campus Police, Office of University Events, Athletics, Aramark, and Harvest Table to ensure smooth operation of facility.
• Develops vendor relationships and protocols for contracts, etc. as needed.
• Supervises Qubein Center facility coordinator and works in tandem with this position to address all building needs and maintain a presence at all university events in the Qubein Center.
• Maintains a professional image by following dress code that includes professional attire based on formality of the event.
• Maintains positive work atmosphere by acting and communicating effectively with students, students’ parents, faculty, co-workers and managers
• Other duties as assigned.

For more information, please contact Trey Walker, Associate Vice President for Facility Operations at twalker@highpoint.edu