Manager of Family Programs

QUALIFICATIONS:

Education

• Bachelor’s degree from an accredited college or university required.

Experience and Training

• 3-5 years of progressive experience in fundraising, alumni or parent engagement, volunteer management, digital communications, or sales, preferably in a university or nonprofit setting.

Knowledge, Skills, Ability:

• Strong skills in digital communications, including strategy, content creation, and performance tracking across email, social media, and web platforms.
• Excellent written, verbal, and interpersonal communication skills.
• Strong computer skills with proficiency in donor management software, preferably Raiser’s Edge.
• Knowledge of and ability to execute strategies for social media, websites, and other digital platforms to support donor and volunteer engagement.
• Ability to recruit, supervise, and train students and volunteers.

• Discretion and professionalism when working with high-level donors and stakeholders.
• Ability to work evenings and weekends as needed; minimal travel required.

ESSENTIAL FUNCTIONS:  

• Family Engagement & Stewardship
• Manages daily operations and engagement strategies for the President’s Leadership Cabinet (PLC), serving as the primary point of contact for these families.
• Partners with internal stakeholders to provide information and support for PLC families, ensuring a high-quality donor experience.
• Works closely with the Director of Development Operations and Manager of Digital Communications on PLC outreach and support.
• Works with Advancement Officers, and Institutional Advancement Leadership to engage, cultivate, and retain families at the Leadership Annual Giving level, moving them through the donor pipeline.
• Executes stewardship plans tailored to PLC families, in coordination with the Manager of Gratitude and Stewardship.
• Implements and evaluates strategic digital communications plans for PLC Family Programs, including monthly e-newsletters, stewardship communications, and targeted solicitations.
• Develops and curate relevant content for digital platforms, including email, social media, and web, to engage PLC families and strengthen their connection to HPU.
• Collaborates with the Manager of Digital Communications and Manager of Creative Strategy to ensure accurate and compelling PLC web content and branding.
• Monitors analytics to assess communication effectiveness and refine strategies to improve engagement and fundraising results.
• Coordinates with Manager of Advancement Events to execute PLC event processes, communications, and follow-up.
• Hire, train, and manages student employees to support family programs and advancement initiatives.
• Perform other duties as assigned.

ACCOUNTABILITY:

• Ensures accurate and timely communication of family engagement opportunities through digital and personal outreach.
• Drives growth in family leadership giving by strategically engaging PLC families.
• Partners with advancement leadership to build a robust pipeline of donors and volunteers who champion HPU’s mission and vision.