HP Service BDC

Job DetailsJob Location: The Audi Exchange - Highland Park, IL 60035Salary Range: $17.00 - $18.00 HourlyJob Shift: DayLooking for a Career in Automotive? Here is the right opportunity to join a premier Auto Group! We provide paid training, 401K available, heath benefits, PTO, PLUS a great work environment. Come join us to learn the automotive field with a great group of automotive professionals. Semersky Enterprises, Inc. DBA Audi Exchange is looking to add Service BDC representatives to our excellent team of professionals. Audi Exchange is a family owned and operated business and is one of the nation's top auto dealerships. We offer a high-end experience for our customers and put a focus on exceptional service. What we offer you: Competitive hourly rate ranging from $17.00-18.00 per hour (actual pay rate will vary depending on qualifications and experience) Medical, dental, and vision insurance for all full time employees Optional voluntary benefits for all full time employees (Short term disability, long term disability, accident, critical illness, life) 401k and Roth retirement savings options State of the art facility Supportive management team 5 days of PTO (for full time employees, available to use after 90 days of employment) for the first year of employment, earning more paid time off with each subsequent year of work What you'll do for us: Provide quality customer service Reach out to customers to schedule service appointments Coordinate with customers when special parts arrive Ensure all customers are informed about vehicle recalls Update appointments and coordinate loaners for customers Follow up on insurance claims for damaged loaners QualificationsQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Educational Requirements High School Diploma or GED required Associate Degree (A.A.) preferred   Other Qualifications Six months to one-year customer service experience Must have the ability to establish productive, cooperative relationships with customers, vendors, coworkers and management. Must have knowledge of systems such as Microsoft Word and Excel, managing files and records. Must utilize effective time management skills and have the ability to work effectively and productively in a fast-paced environment. Must have exceptional guest service skills including excellent phone etiquette. Must have excellent verbal and written communication skills. Must possess strong organizational skills. Must be punctual, dependable, and reliable. Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.