Day Service Manager

Job DetailsJob Location: Highland, IN 46322Position Type: Full TimeSummary of Position  The Day Service Manager is an hourly, first-level management position responsible for overseeing the day-to-day operations of assigned residential and/or community-based programs serving Individuals with intellectual and developmental disabilities (IDD) under Indiana Medicaid Waiver programs. This role ensures services are delivered in accordance with Individualized Support Plans (ISPs), Behavior Support Plans (BSPs), Health Support Plans (HSPs), and FSSA and BDS requirements. The Day Service Manager serves as the primary point of contact for Direct Support Professionals (DSPs), coordinates staffing and coverage, conducts routine site visits, supports compliance and documentation accuracy, and assists with continuity of care to promote health, safety, and person-centered outcomes. This role ensures continuity of care, staff support, regulatory compliance, and service quality, while upholding Lirio’s Mission and Values.   Essential Functions & Responsibilities    Staff Supervision & First-Level Support Serve as the first point of contact for DSPs regarding scheduling, call-offs, shift coverage, and immediate program concerns Coordinate and maintain staff schedules to ensure compliance with Indiana Waiver staffing requirements and continuity of services, including but not limited to evenings, weekends, and holidays as needed Respond to staffing emergencies and assist with or provide shift coverage when necessary to prevent service disruption, including on-call support Provide coaching, guidance, and performance feedback to DSPs related to service delivery, documentation, and professional conduct to promote quality service delivery Support new staff onboarding, orientation follow-up, and required training completion in accordance with agency and BDS standards as well as ongoing competency development of DSPs   Program & Individual Oversight Oversee the day-to-day support and supervision of Individuals served to ensure services align with their ISPs, BSPs, HSPs, and person-centered outcomes Conduct routine site observations to assess service quality, health and safety, environmental conditions, and staff performance Ensure implementation of positive behavior supports and adherence to individual rights, dignity, and choice Ensure person-centered practices are implemented and individual rights are always respected Communicate with individuals served, families/guardians, case managers, and interdisciplinary team members as appropriate   Scheduling & Operational Coverage Manage staff schedules, time-off requests, and coverage plans in accordance with company policy and waiver service authorization Monitor staffing ratios and supervision requirements under Indiana Medicaid Waiver services Respond to staffing emergencies and implement contingency plans to prevent service disruption Participate in on-call rotation as assigned and respond to after-hours issues as required   Compliance, Documentation, & Billing Support Serve as first-level reviewer for documentation related to compliance and billing, including timekeeping, service notes, EVV compliance, and required program records Ensure documentation supports services billed under Indiana Medicaid Waiver programs and meets BDS, FSSA, and audit standards Identify documentation errors, omissions, or inconsistencies and follow-up with staff for correction in a timely manner Assist with preparation for internal reviews, external audits, licensing visits, and case manager monitoring   Communication & Reporting Communicate program needs, staffing concerns, incidents and trends to the Regional Director Ensure incidents, unusual events, and health and safety concerns are documented and reported according to agency policy and state requirements Participate in team meetings, trainings, and quality improvement activities as scheduled   Additional Duties Perform additional duties as requested or assigned by management to support program operations, ensure compliance, and meet the needs of Individuals served Duties may vary based on program needs, staffing levels, or regulatory requirements and may include direct support, administrative tasks, or special projects   Core Competencies Person-centered and trauma-informed leadership Compliance and attention to detail Crisis response and problem-solving Effective communication and teamwork Flexibility and accountability Time management and adaptability   Required Education & Experience High school diploma or GED required Minimum 1-3 years of experience providing services to individuals with intellectual and developmental disabilities Knowledge of Indiana Medicaid Waiver services, ISPs, BSPs, HSPs, and BDS/FSSA regulations Ability to manage schedules and prioritize tasks Ability to respond to urgent staffing and program needs in a fast-paced environment   Preferred Qualifications & Experience Degree in human services or related field Prior experience as a Lead DSP, Coordinator, or Supervisor Experience with electronic health records, scheduling systems, and waiver billing documentation Familiarity with Indiana licensing, certification and audit processes     Qualifications