Float Food & Beverage Supervisor- Club & GlenCove

Job DetailsJob Location: 137 S 4TH ST - Highlands, NC 28741Overview The Float Food & Beverage Supervisor provides operational leadership and service support across both Old Edwards Club and GlenCove. This position plays a key role in maintaining exceptional service standards, ensuring smooth daily operations, and delivering memorable dining and hospitality experiences for club members, guests, and residents. The supervisor will work closely with management teams at both properties, adapting to the unique needs of each venue while upholding Old Edwards Hospitality's commitment to excellence. Job Summary The Float Food & Beverage Supervisor oversees daily front-of-house operations at Old Edwards Club and GlenCove, supporting restaurant, bar, event, and member service functions as needed. This position assists with staff leadership, guest satisfaction, service execution, and operational consistency across both locations. The supervisor serves as a visible leader, ensuring team members provide outstanding hospitality and that all food and beverage experiences meet company standards. Responsibilities Support daily food and beverage operations at both Old Edwards Club and GlenCove, providing leadership where needed. Assist Restaurant Managers and Food & Beverage Managers with training, coaching, and developing team members on a daily, weekly, monthly, and annual basis. Maintain and promote exceptional guest service standards, ensuring all members and guests receive a welcoming and personalized experience. Monitor food quality, beverage quality, service standards, cleanliness, and presentation throughout all dining and event spaces. Collaborate with management teams to develop innovative service concepts and enhance the overall guest experience. Ensure proper dining room, bar, patio, and event space setup and readiness for daily service and special events. Address guest concerns, requests, and service recovery situations promptly and professionally. Serve as a liaison between front-of-house staff, culinary teams, and management to ensure seamless communication and execution. Assist with scheduling, staffing adjustments, and operational support during high-volume periods, special events, and employee absences. Provide flexible leadership and support for last-minute operational changes and business needs across both properties. Enforce company policies, safety standards, and service procedures while fostering a positive and team-oriented work environment. Support inventory controls, opening and closing procedures, cash handling, and operational accountability as assigned. Maintain a strong floor presence and lead by example through professionalism, attention to detail, and commitment to excellence. Qualifications  Strong knowledge of food and beverage operations, service standards, and restaurant procedures required. Associate's or Bachelor's degree in Hospitality Management, Business Management, or a related field preferred. Previous supervisory or leadership experience in a restaurant, club, resort, or hospitality environment preferred. Excellent communication, interpersonal, and guest relations skills with a strong command of the English language. Proven ability to lead, motivate, and work effectively with diverse teams in a fast-paced, service-oriented environment. Demonstrated ability to remain calm and professional while managing high-volume operations, guest concerns, and service recovery situations. Strong problem-solving skills with the ability to listen, understand, and respond appropriately to team member and guest concerns. Ability to adapt to changing operational needs and provide leadership support across multiple venues and departments. Must be available to work a flexible schedule, including mornings, evenings, weekends, holidays, and special events. Ability to stand and walk for extended periods and perform physical tasks including reaching, bending, kneeling, pushing, pulling, carrying, and lifting up to 50 pounds. Ability to work in both indoor and outdoor environments, with duties performed in varying weather conditions throughout all seasons. Commitment to delivering exceptional hospitality while upholding the standards and values of Old Edwards Hospitality Group.