LTC Ombudsman Specialist

Job DetailsJob Location: Hilliard Office - Hilliard, OH 43026Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $50,000.00 - $51,000.00 Salary/yearTravel Percentage: Up to 50% Job Shift: DayPURPOSE: Advocates on behalf of consumers receiving long-term care services and support. Establishes cooperative relationships with LTC providers and Managed Care plans monitoring the quality of care provided, educating clients and staff about the Resident's Bill of Rights, and advocating for these rights. ESSENTIAL FUNCTIONS: • Perform intake for complaints pertaining to the delivery of long-term care services and supports regardless of the consumers setting. • Provide Outreach to consumers and sponsors regarding the Long-term Care Ombudsman Program, provisions of the MyCare Ohio Demonstration and            resident/consumer rights through public presentations, benefits counseling, and complaint handling. • Provide ombudsman core services in a manner consistent with Federal and State requirements and local program procedures. • Investigate and work to resolve problems with Long-Term Service and Support providers. • Collect and maintain accurate documentation on complaints and outcomes and assist in providing systems-level analysis and recommendations. • Establish a regular presence within facilities based on assigned territories or as needed. • Perform Complaint Handling based on procedures established by the LTCOP to bring about person-centered care. • Attend the SLTCOP sponsored training and continuing education events. • Provide support to other Area Agency program committees and workgroups to benefit Ombudsman Program and consumers. • Maintain strict confidentiality of consumer information according to Agency policy. QualificationsEXPERIENCES: At a minimum, Associates Degree in Human Services, Health Services, Social Services, or related field plus 2 years commensurate experience and/or education within emphasis in consumer advocacy or related experience. SKILLS: • Must attend 100 clock hours of professional development, 20 clock hours of orientation, an observation of a survey or inspection and pass the required            Ombudsman Specialist examination to become certified. Must complete 18 CEUs per program year. • Good oral and written communication skills, interviewing skills and problem-solving skills. • Knowledgeable in Microsoft Word and Excel. • Ability to travel a multi-county service area and access private homes and facilities, which may not be readily accessible. • Capacity for developing effective relationships and the ability to understand and empathize with the concerns of the consumer of long-term care services. ATTRIBUTES: • Possess cultural awareness and sensitivity. • Be flexible. • Demonstrate sound work ethics. • Performs duties with respectful communications & behaviors. • Takes responsibility for exhibiting behaviors that contribute to service excellence. PHYSICAL REQUIREMENTS: • Must be able to lift, carry push or pull a minimum of 50 pounds. • Ability to use a keyboard and video display terminal to receive, retrieve and/or audit information and data ACCESS TO PROTECTED HEALTH INFORMATION: E-mail, Protected Health Information (PHI) paper and Electronic PHI