Case Manager (Human services Case Manager) Bilingual English & Spanish Preferred

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Are you fluent in English and Spanish?  Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill

Opportunity awaits! We are hiring a Case Manager (Human Services Case Manager) to join our team. In this position, you will assess people of Oregon applying for or currently receiving, long-term care services to develop, coordinate, and arrange a variety of services to allow older adults and people with disabilities to get the continuity of care they need. If you have a passion to help vulnerable communities, this position is for you. Apply today!

We are currently seeking a case manager, you will join our Aging & People with Disabilities (APD) team in our office in Hillsboro, Oregon.

Our vision is that Oregon’s older adults, people with disabilities and their families experience person-centered services, supports and early interventions that are innovative and help maintain independence, promote safety and well-being, honor choice, respect cultural preferences and uphold dignity. The services provided help people access the supports they need to live their best lives —​ in the communities they choose and at every stage of life.​

Learn more about our programs, as your work providing services will be through the Aging & People with Disabilities Programs (APD).

Summary of Duties

As a Case Manager, you will:

• Conduct interviews with participant(s) and collateral contacts to determine initial and ongoing eligibility for long-term care, healthcare, social services, and protective services.

• Utilize state systems, assessment tools, and available resources to document, review, and update case information and long-term care services.

• Assess individual needs, safety, and risk to develop detailed, person-centered service plans and determine appropriate services, referrals, and resources.

• Process applications, inquiries, and eligibility information within established policy timeframes, ensuring accurate documentation, forms, and communication of eligibility decisions.

• Contact participants or collateral contacts monthly to monitor service plan and safety needs.

• Work closely and collaboratively with the participant, other agencies, medical providers, and community partners to provide benefits, services, and information.

• Work with participant to create person-centered risk mitigation plans and provide risk mitigation as needed.

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR

A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR

An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR

An equivalent combination of experience, education, and training.

Essential Attributes

We are looking for candidates with:

• Experience Case Manager, managing a caseload and coordinating services and resources to meet individual client needs.  

• Experience managing competing deadlines and priorities while adhering to established policies and procedures.

• Experience writing documents or reports that include a conclusion and recommended action (examples: case plans, court reports, investigative reports).

• Experience conducting case management interviews to gather and assess information, evaluate needs, and determine appropriate next steps.

• Experience shifting organizational needs, priorities, timelines, and circumstances while maintaining productivity, professionalism, and sound decision-making.

• Ability to recognize trauma, reduce traumatization, and ensure interactions and services are safe, equitable, and respectful.

Preference will be given to candidates that are bilingual in Spanish and English.

Attention all candidates! A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

• General office environment. In office, cubicle setting.

• Work is conducted both in office setting and in long term care facilities and the community at large.

• Employees in these positions may be required to work a flexible work schedule as a condition of employment. Work schedule specifics will be determined by the hiring supervisor.

• Fast paced environment with constantly evolving policies and procedures.

• Travel is required to meet business needs and to attend employee training classes.

• May drive a variety of different types of vehicles to remote places in a variety of terrain and possibly inclement weather.

• Will come in contact with animals, some which of may be dangerous.  

• May be exposed to communicable diseases, such as the flu virus, Covid-19, and MRSA.

• You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions. 

• You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others.  

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Driver Record Screening: As part of the pre-employment background check, applicants may be asked to complete a driving record review. A driving record that does not meet agency standards will not, by itself, disqualify an applicant from employment when driving is not an essential function of the position.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Tammie Moore. If you contact the recruiter, please include the job requisition number: REQ-205222.

• Email: Tammie.L.Moore@odhs.oregon.gov

• Phone (call or text): 971-201-0580