Benefits:

401(k)
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources

Department: Critical Infrastructure
Reports To: Data Center Field Manager
Status: Full-Time / Hourly / Non-Exempt
Travel Requirement: Up to 75%
Pay Range: Dependent on Experience

Position Summary

(This is not a IT Support Role. Must have Data Center experience.)

The Data Center Infrastructure Technician II is an experienced technician responsible for executing and supporting all stages of the infrastructure lifecycle within data center and client environments. This role performs advanced installation, maintenance, and troubleshooting while operating with increased independence. The Data Center Technician II also supports project coordination, mentors junior technicians, and ensures adherence to quality, safety, and customer standards.

Key Responsibilities

Infrastructure Installation & Deployment

Lead installation of data cabinets, racks, and overhead/underfloor cable tray systems
Execute and validate copper, fiber, and console cabling to industry standards
Rack, stack, and cable complex equipment deployments including PDUs, servers, and network gear
Configure, test, and troubleshoot serial console (conserver) access
Interpret basic design documents, rack elevations, and cable matrices

Operations & Maintenance

Perform advanced hardware upgrades (CPU, memory, components) and system optimization
Troubleshoot server, network, and connectivity issues with minimal supervision
Execute and validate hardware migrations and re-cabling efforts
Review turn-up schedules and proactively identify risks or conflicts

Decommissioning & End-of-Life

Lead “rip and replace” activities for hardware and infrastructure components
Oversee inventory tracking and proper disposition of retired assets
Ensure compliant data destruction and e-cycling processes
Support decommissioning of supporting infrastructure (power, cabling, etc.)

Support & Coordination

Provide Tier 1–2 support for servers and network devices
Serve as an escalation point for Technician I staff
Coordinate with subcontractors, vendors, and cross-functional teams
Assist with onsite project execution and communicate status updates to stakeholders

Systems, Inventory & Documentation

Ensure accuracy and completeness of ticketing systems and documentation
Process and track hardware RMAs with minimal oversight
Maintain inventory controls and contribute to audit readiness
Identify and recommend process improvements

Leadership & Development

Mentor and train Technician I team members
Promote adherence to standards, safety, and best practices
Contribute to continuous improvement initiatives

General Responsibilities

Follow and reinforce company policies and procedures
Maintain a clean, safe, and organized data center environment
Adhere to OSHA safety standards and industry best practices
Perform other duties as assigned

Required Qualifications

Minimum 2–3 years of IT infrastructure or data center experience
Proven experience in installation, cabling, and hardware troubleshooting
Ability to work independently with limited supervision
Strong problem-solving and analytical skills
Effective time management and ability to manage multiple priorities
Strong communication skills (written and verbal)
Ability to interpret technical documentation and diagrams
Ability to meet physical demands of the role
Valid passport

Preferred Qualifications

Associate degree (AAS) or equivalent military/technical experience
Experience with advanced test equipment (optical testers, cable certifiers, voltmeters)
Strong understanding of data center infrastructure (power, cooling, racks, cabling)
Working knowledge of network topology and connectivity concepts
Experience with telecom, server, or networking hardware environments
Familiarity with industry standards (TIA-942, BICSI, Telcordia GR-1275)
OSHA and/or NFPA 70E certification or training

Physical Requirements

Ability to lift 50–80 lbs regularly
Ability to work on ladders and in confined spaces
Ability to work around electrical systems and ESD-sensitive equipment
Ability to perform physical activities including bending, kneeling, climbing, lifting, pushing, and pulling
Ability to work on-site at construction and installation environments

Core Competencies

Intermediate to advanced technical aptitude
Strong troubleshooting and root cause analysis skills
Customer-focused mindset with professional presence
Accountability and ownership of assigned work
Adaptability in fast-paced and changing environments
Sound judgment and decision-making

Behavioral Expectations

Self-motivated and proactive
Demonstrates leadership and willingness to support team development
Service-oriented with a focus on quality and efficiency
Comfortable working in dynamic environments with shifting priorities
Strong collaboration and communication skills

Performance Metrics

Quality and accuracy of installations and technical work
Troubleshooting effectiveness and resolution time
Customer satisfaction and communication
Productivity and ability to meet project timelines
Contribution to team development and knowledge sharing
Adherence to safety and compliance standards

Flexible work from home options available.

Learn more about this Employer on their Career Site

Data Center Infrastructure Technician II Immediate Openings