Sr. Mgr, Field Service

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

What you’ll do

Leadership & Strategy

• Serve as senior representation of the CFW (Central Flexible Workforce) Team for the specific Tier 1 Account Team, representing Lam with customers, and internal AT leadership
• Support AT with executing Ops strategy aligned with AT goals
• Drive a culture of accountability, operational excellence, and continuous improvement.

Operations

• Responsible for ramp readiness and resource escalation management for the site/AT.
• Ensuring right number of resources with the right training are available to meet AT and customer needs.
• Own site-level performance metrics including safety, cost, and quality for the CFW team working at the site.
• Ensure stable, scalable service operations

Financial & Business Management

• Primary liaison in streamlining AT/site ramp operations with NA Regional Business Operations and Planning.
• Work closely with NA Regional Business Ops in demand forecasting and HC planning for the site/AT
• Be fully up-to-date on business for the specific Account Team and act as primary advisor providing insights to Regional Ops management.

Workforce & Culture

• Build, develop, and retain high-performing Service teams
• Ensure effective succession planning and talent development
• Foster a strong safety mindset, inclusive culture, and employee engagement.

Quality, Safety & Compliance

• Ensure compliance with all safety, environmental, regulatory, and quality standards.
• Champion EHS excellence and zero-incident culture.
• Partner with quality teams to ensure robust systems and customer satisfaction.

Customer & Stakeholder Engagement

• Act as primary executive interface for key escalations related to CFW activity at the site.
• Support audits, customer visits, and executive reviews.
• Align site priorities with customer commitments and business needs.

Who we’re looking for

• Bachelor’s degree or equivalent with 6-8 years of management experience. An advanced degree preferred.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.