Billing Assistant (Full Time) Lanihuli Patient Service Center, Hilo, HI

Quality is in our DNA- is it in yours?    

You are a superhero when it comes to customer service. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions.

The Billing Assistant is responsible for performing various functions such as filing, typing, copying, research, data entry, etc. to assist the billing/financial staff.

Qualifications

• High School Student in Good Standing or High School Diploma or equivalent
• Minimum six (6) months experience in general clerical work preferred
• Knowledge and hands-on experience with computer spreadsheet and word processing programs
• Math and data entry skills required
• Passes company drug testing program pre-hire and thereafter on a periodic and/or random basis

Essential Functions

Under direct supervision, and in accordance with Company policies, procedures and guidelines, this position:

• Performs a variety of office functions, such as filing, typing, copying, data entry, research, etc., to support various billing and financial operations
• Maintains various Billing files in proper order
• Assists the A/R staff with re-filing of Explanation of Benefit (EOB) forms in a timely manner
• Adheres to confidentiality, safety, compliance, and legal requirements
• Maintains consistent and reliable attendance and complies with company guidelines on attendance
• Performs other duties as assigned

Pay

$18.39 - $20.23

Physical Capabilities

• Light to moderate physical effort (lift/carry up to 25 lbs.)
• Occasional carrying, pushing, and pulling of objects
• Occasional reaching, stooping, bending, kneeling, crouching
• Must be able to hear, see, and respond adequately
• Frequent prolonged sitting
• Use of hands and fingers

Working Environment

• Air conditioned laboratory/office environment
• Frequent exposure to computer monitors
• Sufficient noise and interruptions to cause distraction
• May be asked to work extended hours
• Occasional exposure to warehouse environment (dust, heat, humidity)

Skills/Abilities/Competencies

• Ability to analyze details and verbal or tabular material
• Ability to see things from the customer’s/patient’s point of view and respond in a timely appropriate and courteous manner
• Handles emergency situations with calm and professionalism
• Ability to work effectively with others and promotes positive working relationships
• Performs arithmetic operations quickly and accurately
• Understands the meaning of words, the ideas associated with them and their effective use
• Understands instructions, reason, and able to make judgments
• Effective oral and written communication skills, excellent organizational and interpersonal skills, and computer literacy required
• CUSTOMER FOCUS:  Aware of customer needs; makes decisions with customer in mind; builds a strong customer relationship.
• PROBLEM SOLVER:  Uses data and logic to quickly find solutions to difficult challenges.
• RESULTS DRIVEN:  Achievement-oriented; achieves and exceeds goals; pushes self and others for results.
• COLLABORATIVE:  Works effectively with others to accomplish goals.
• COMMUNICATOR: Proactively conveys a clear, convincing, and timely message; possesses strong verbal, written, and presentation skills. 
• VERSATILE:  Adjusts effectively to new work demands, processes, structures, and cultures.
• TIME-WISE:  Prioritizes; respects others’ time; adheres to schedules and agendas.
• ANALYTICAL:  Logical, systematic, and methodical in working through a plan or problem; provides solid research on which to base decisions; establishes process for workflow