Goodwill Industries of Hawaii, Inc.

Job Title: Program Coordinator

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

SUMMARY

The Program Coordinator oversees daily operations of Career Services programs to ensure services are delivered effectively, meet contract requirements, and achieve performance goals. The Program Coordinator provides leadership by supervising staff, maintaining accurate documentation, tracking deliverables, and monitoring the program budget. Additionally, the Program Coordinator builds and maintains community partnerships to support long-term program success and positive outcomes for participants, while handling other assigned responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Program Oversight & Compliance

Ensure contracts, billing, documentation, and regulations are fully met
Track performance and improve outcomes
Maintain accurate records and submit timely reports

Staff Supervision & Development

Supervise, assign duties, and evaluate staff
Train new hires and support ongoing development
Address staff challenges and operational issues

Participant Services & Case Management

Provide counseling (individual, group, crisis support)
Deliver case management to support employment goals
Review case records to ensure quality and progress

Curriculum & Program Development

Develop and update training curriculum
Coordinate activities to meet enrollment and milestones
Support continuous program improvement

Community Engagement & Partnerships

Represent the organization in the community
Build partnerships with employers and service providers
Collaborate to expand opportunities for participants

Administrative & Reporting Duties

Prepare reports and conduct documentation audits
Monitor program budget and operational needs
Keep leadership informed and support agency initiatives

EDUCATION, KNOWLEDGE and/or EXPERIENCE

Bachelor’s degree preferred, or equivalent combination of education and experience
2–4 years of management experience, ideally in a community service organization
Supervisory experience preferred
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Experience working in human services, especially with immigrant communities, preferred

CERTIFICATES, LICENSES, REGISTRATIONS

Occasional travel required
Must have a valid driver’s license
Must have access to an insured vehicle

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees are regularly required to:

Regular use of hands for handling objects; frequent communication (talking/hearing)
Frequent standing, walking, and sitting
Occasional reaching with hands and arms
Ability to lift/move up to 25 pounds occasionally
Requires clear vision abilities (close, distance, color, peripheral, depth, and focus adjustment)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Occasional exposure to outdoor weather conditions
Moderate noise level in the work environment

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.

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