PURPOSE

The Shift Leader (SL) reports directly to the General Manager (GM). The SL assists the GM in the achievement of the restaurant’s people, operational and financial goals.

KEY ACCOUNTABILITIES

Essential Functions

People

Assists GM in achieving restaurant’s staffing and development goals
Assists GM in monitoring/ improving employee morale
Personally coaches staff

Financial

Assists GM in achieving sales and profits to plan
Displays urgency in correcting daily financial control deficiencies

Operations

Delivers/ improves delivery of QSC to franchise operational standards
Oversee proper product preparation, rotation, portioning, cooking, and holding times

Health and Safety – Self

Ensures that safety is a priority for all employees. Act in a safe manner and do not put self or others at risk. Safety is everyone’s responsibility.
Take reasonable care for your own health and safety at work, and that your actions/omissions do not cause harm to any other person in the workplace (including, for example, co-workers and customers)
Participate in creating and maintaining a safe and healthy work environment, particularly by complying with instructions, policies and procedures.
Advise manager of any/all work related injuries, accidents, near misses and hazards or potential hazards (including any faults to equipment), and risks or potential risks to health and safety.

Ensure consistent customer satisfaction:

Execute the MIC success routine and ensure responsibilities under people, customer, and service are completed
Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s)
Ensure that employees are clean and neat in appearance
Personally demonstrate that customer needs are the highest priority
Ensure food safety, quality, and accuracy of orders
Resolve customer complaints quickly while maintaining positive customer relations

Other Functions

Performs other duties as assigned.

DECISION-MAKING

Daily restaurant operations
RBD Group and Pizza Hut Brand strategy, mission and values

PARAMETERS FOR SUCCESS

Complete all essential functions
Compliance with all Brand and Company Standards and targets
Guests, in-store operators, operations management, office staff, maintenance, and vendors

COMPETENCIES + PROFESSIONAL JOB PROFILE

Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things done
Customer-first mindset
Strong interpersonal skills
Team player and willingness to learn mindset

Working Conditions

Minimal hazards.
General restaurant working conditions.

Qualifications

High School Diploma

Physical and/or Medical Requirements

Must obtain a Tuberculosis Clearance Certificate.

$18.00 per hour -

Most Taco Bell restaurants are operated by independent franchises and they control their own employment policies and practices. Benefits available at franchised restaurants may vary. Confidential and Proprietary Information of Taco Bell, LLC. Franchise Optional. Check state and local requirements. Franchisees and licensees are responsible for their own restaurant operations, employment policies and practices.

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