Retail Associate - Garden Center

Description

Job Summary

The Retail Crew Member plays a key role in creating an excellent customer experience by assisting shoppers in the garden center, maintaining the retail floor, and caring for live plant inventory. This role includes helping customers with gardening questions, performing small plantings or deliveries to client properties, and ensuring that the sales environment is clean, safe, and well-stocked.

Core Values

1. Culture of Safety – Safety is always job #1
2. A Growing Tradition Plants, Personally, Financially and Professionally
3. Employee Owned – Personal Pride in Success with an Owners Mentality
4. Exceptional Customer Experience – Delighting our Clients with our Products and Services
5. Good Neighbors – Community Pride – Sharing our Success
6. Respectability – Treating Others as we want to be treated

Supervisory Responsibilities

•  None

Duties/Responsibilities

•  Greet and assist customers with gardening questions and product needs; provide knowledgeable guidance to ensure a positive experience.
•  Water, fertilize, prune, and merchandise a variety of live plants to ensure health and visual appeal.
•  Maintain a clean, organized sales floor and outdoor live goods area; dust shelves, arrange products, and set displays.
•  Assist with loading and unloading materials, including large and heavy items (soil, mulch, pots, etc.).
•  Perform small planting tasks or deliveries to client properties as assigned.
•  Operate a cash register, process transactions accurately, handle money/checks/cards, and provide correct change.
•  Safely use manual tools (e.g., shovels) and, when trained, operate motorized equipment such as forklifts or small loaders.
•  Clean and maintain the sales floor, restrooms, trash areas, and outdoor spaces.
•  Incorporate safe work practices into all tasks, use proper PPE, and remain safety-conscious when working near heavy equipment.

Requirements

Required Skills/Abilities

•  Friendly, outgoing personality with excellent customer service skills.
•  Self-motivated, hardworking, and dependable.
•  Detail-oriented with strong organizational skills.
•  Ability to multitask and adapt in a fast-paced environment.
•  Strong communication skills, both verbal and written.
•  Basic plant knowledge preferred but not required (training provided).
•  Ability to work independently and as part of a team.

Physical Requirements

•  Ability to work outdoors in all weather conditions.
•  Full range of mobility in upper and lower body.
•  Ability to lift, push, and pull up to 50 lbs frequently.
•  Able to perform tasks including stooping, kneeling, squatting, bending, and standing for extended periods.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Job descriptions are not intended and do not create employment contracts.