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Job Description Summary
Under the guidance and direction of the Patient Access Supervisors, employees in this position are the initial point of contact for patients entering the Health System for care. This role requires exceptional customer service skills, the ability to maintain the highest level for professionalism with each interaction, and ability to support those with diverse cultural needs . This role supports multiple technical tasks needed to ensure patients are appropriately identified, registered ,and scheduled for their care needs.
Job Description
1. Can function with ease in all areas of Patient Access Department.
a. Meets department standard of 98% accuracy rate when identifying, scheduling, and
registering patients.
b. Able to collect 30% of eligible copayments.
c. Monitors and manages workflow as directed in the health system's EHR.
d. Displays an understanding /sensitivity to each patient's unique cultural needs. Demonstrates independence, proficiency, and accuracy with all scheduling and registration processes ensuring all regulatory and compliance requirements are maintained.
2. Embraces technological solutions to work processes and practices.
a. Able to function using department computer programs, including Internal/External websites.
b. Able to function and have a complete understanding of computer downtime process.
c. Able to review, analyze, and act upon insurance eligibility system responses.
d. Manage own API (timecard) system.
3. Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment.
a. Adheres to patient identification policies/procedures.
b. Understands individual roles/responsibilities during hospital codes (e.g. Code Disaster, Code Red).
c. Adheres to universal precautions and respiratory etiquette guidelines.
d. Demonstrates completion of NIMS 100 training.
4. Scheduling and registration role.
a. Effectively manages scheduling requests. Ensuring patients are properly identified in the health systems EHR and scheduled to appropriate appointment type.
b. Able to accurately and independently schedule required appointment types
c. Accurately schedules, cancels, reschedules, and manages waitlist for designated areas
d. Works independently to complete daily assignments
e. Completes with 98% accuracy all required registration items included but not limited to, all
demographic requirements, patient identification practices, scanning and photographing of
required patient information, interpreting and leveraging insurance eligibility systems to ensure appropriate insurance coverage for patient care, leverage financial counseling teams as needed
f. Able to accurately check patients in for elective, emergent, and urgent care
Minimum Education - Preferred
High school diploma preferred; two (2) years of college preferred.
Minimum Work Experience
Minimum one (1) year admitting experience to become proficient.
Computer experience required. Strong telephone and interpersonal communication skills. Demonstrated skills in customer service. Knowledge of medical insurance. Able to demonstrate problem solving and critical thinking skills.
